There are 14 hosting user reviews for
Yahoo Web Hosting
Average Jury Ratings & Reviews of
Yahoo Web Hosting
2.6/5
2.5/5
2.2/5
2.0/5
Reliability
Support
Pricing
Overall
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Date Submitted :
July 15th, 2011
Length of time hosted by this company :
1 - 3 years
Overall Rating :
5 out of 5
Reliability :
5 out of 5
Support :
5 out of 5
Pricing :
5 out of 5
Verdict :
Yahoo Web Hosting is great. Their Site Solution tool was very easy to understand and get a website up quickly that looks good. Support is available 24/7 on the phones and always answer withing a couple of minutes. The service is very reliable and I appreciate the simple pricing structure they offer. (they do NOT try to nickel and dime you to death!) Overall great product from a great company
I am a small business owner and have used Yahoo's web hosting service for a little over 2 years. Over this time I have noticed that their web hosting customer service is horrible. There is always a long wait and at the end of the long wait it is rare to receive any helpful information. The only reason I have stayed with Yahoo is because I really don't want to have to update my emails and lose the time during the web hosting name transfer; however, as soon as our busy season is over we will be switching to a new host. As of today, their server is down again and I've already lost a ton of business. I've put in a couple of calls to Yahoo, but they cannot give me a time frame on how long my site will be down and have not even offered to credit my account for the down time. I warn other business owners to avoid Yahoo's web hosting, especially if you run a business that depends on having a website!
I would SERIOUSLY reconsider using Yahoo Web Hosting. For reasons unknown to me, my small business website disappeared. When I called yahoo to inquire, I was faced with an automated service that placed me on hold for over 45 minutes. When I finally reached a customer service representative, I was told to contact the abuse department via email. I complied, only to discover, the next day, that my yahoo business and personal email accounts had both been deleted. I researched online and called customer care (horrific, all day affair), and was informed that my contacts and data (emails and website) had been permanently wiped--BY YAHOO! Nobody was able to help me, and I have yet to hear back from the abuse department (only reachable via email). This all came out of nowhere with no written explanation, courtesy phone call, or action taken on the part of yahoo. I am shocked and appalled by this outrageous breach of trust and customer loyalty.
I was with Geo Cities and had a Pro account. It rarely went down. Since I was forced to join Yahoo Web Hosting, it's down a lot. Often several times a day. When I write to customer support, I get pro-forma replies and a suggestion that I call in or use the online "live" help. I send URL's for error messages and they still act like nothing is wrong on their end. They tell me to empty my cache so the error won't repeat. LOL what a joke. I wrote all my pages using old-fashioned HTML so I'm intimidated to move the whole works to another hosting site. So I'm kind of stuck there right now and hope they improve. The downtime is really bad and the price is too high for non-service provided.
I\'m at a loss of words. Yahoo web hosting is the worst company on the planet. I won\'t even bother explaining the nightmare of doing business with these morons.
As I am writing this, I\'m sitting at my desk waiting for my site to come back up \"We lost Power again\". I bet the 114 people I had on my messageboard at the time it went down are not very happy, AGAIN!
I am moving my website to another provider. I\'m done....
Originally I had the free website that geocities offers, but as I got more traffic on my website I upgraded to one of their very basic packages which was $4.95/month. However a few weeks ago I noticed that my website had reverted back to the free site which has the yahoo advertisements all over it. I checked my billing history, and saw that one day my credit card had been charged, and the next day the charge had been reversed. When I contacted their customer support dept (via email), they said they had not been able charge my card and therefore my account was canceled (contrary to what their billing history reflected) and if I want to resume service I would have to go to their NEW plan of $11.95/mo. This is a bad indicator when companies extort their existing customer base. So caveat emptor, do not do business with Yahoo!
I work for a small business, and we recently decided to switch over our e-commerce website from another host which was failing at good customer support and had issues with the server being down frequently.
Yahoo never ceases to amaze me with how much worse they are than our former host. The technical support is absolutely impossible to contact, I have never in the 4 months we've had yahoo, received a reply to any help emails I have submitted. Each time I have had to call to try to speak to a person which has been nearly an hour wait on hold every single time. And even better, they never seem to have any solutions to give me.
Apparently if you're site is internally developed and not created using the Yahoo tools or Merchant site with their own shopping cart, you're site is not supported. This final last time after not hearing a response for weeks, I was told that yahoo may not be a good option for our business.
There has also been several times in these few months where the server is inexplicably down and after the hour wait to get in touch with a person, suddenly its working again - only to go down again by the end of the day.
If you have a very simple site and never run into problems, Yahoo may be worth the price - maybe, but I would not recommend it.
Highly unreliable hosting. Unable to access my site 85% of the time. Call time to reach customer service reps exceed 30 minutes. It is a rare to find this poor of service.
Customer support compared to others is horrible. You have to go through a series of voice menus on the telephone to get a person. Yahoo's support pages sometimes do not give you the answers you are looking for unless you go through several different searches.
The worst thing Yahoo did was "the merge your yahoo id with SBC/ATT. Its very very difficult to unmerge once its done.
Reliabilty as far as servers is great! The pricing is double what others offer.
I love Yahoo, don't get me wrong BUT their customer support is frustrating to the average joe who wants to do personal pages.
This was my first host ever, before I did any kind of research on anybody else I just went with Yahoo because I used Geocities (The free account) for so long that I was just use to it. The worst mistake I ever made.
I don't know WHY anybody would use them for the amount you pay! You barely get an upgrade from the free account and your site will still only work whenever they feel like working!
Plus there is a set-up fee which if you do any kind of research on hosting MOST places won't have those.
Honestly it's just a trap from going to free to having a (very small change) "real host". Please just look around before starting with them! They offer nothing! And even if you aren't looking for much you can still find something better for the same price (or less) but more!
I left them within the first 2 weeks because after having so many problems for the amount I was paying (I dont remember the exact price but back then the starter plan was $15+) that I looked around and realized I should of done that in the first place!
Yahoo web hosting has served me and my company(s) for more than 4 years now. We have never had our site down (Yahoo performs site backups hourly), have never had any problem that couldn't be resolved, their technical staff are well informed (but their sales staff are garbage), they have excellent communication via email and phone support, and Yahoo has a lot of options for the professional.
I currently upload my site using Publisher 2003 Pro with ftp, have more than 5,000 .xls (Excel) files to support my site, and have never had any problems. They are a bit "higher" priced compared to other "discount" hosting services (but you do get what you pay for). I don't mind paying the extra 2 or 3 dollar difference per month because I know that when a visitor goes to my site, it will be there. Another draw back is that Yhaoo has a file-size limit: if you have files larger than 5MB, forget it -- I work around this issue by having a free file server with a seperate company that has a 250MB file size limit (that's a big file), and hyperlink to that external file.
I recommend Yahoo web hosting for small and medium sized business.
Run! Our server cannot reliably server a 2MB PDF, often fails on a 4MB file, and pretty much always fails on larger files. Customer Support is non-existant, always promising, NEVER delivering despite assurances. Save yourself gray hairs, do not even consider Yahoo!.
Let me just say one thing up front: THEIR SUPPORT SUCKS! It takes FOREVER to get a response, IF you get a response AT ALL! They don't have their 1-800 number readily available to members either! The only reason why I have it is because they included it in an e-mail I got about my billing changes about 2 years back!
I've been with Yahoo (Geocities) for several years now and had signed up for their package at $11.95 a month for 5 GB of web space and 200GB
of data transfer. They provided not only PageBuilder (an applet based drag and drop editor), but also SiteBuilder (a more advanced drag and drop editor that you could use on your computer without being on the internet). Everything was fine for about 3 years or more... Then, just a few weeks ago, I went to update my site after a year of being too busy to update it... I was SHOCKED to find out that I somehow was changed back to the regular amount of space and data transfer that comes with a FREE site there! Yet, I was STILL PAYING $11.95 A MONTH! I know that because I saw it every month on my bank statement! I sent in a Help Request form to Yahoo asking them to check and see how long this had been going on and to give me a refund for those months I'd been paying for nothing. I received a request for my information so that they could look it up. I sent in that information, but what happened next shocked me even more than finding out I had been paying for a FREE site! They sent me an e-mail that sounded like it came from a machine saying they had cancelled the payments per month, but there was NO MENTION OF HOW LONG I'D BEEN PAYING FOR NOTHING, AND NO MENTION ANYWHERE OF A REFUND OF MY WASTED MONEY!!! I am VERY disappointed! You can be sure I will be pursuing this further in hopes of getting my money back!
Good basic web service / economical and generous with storage
Transfer speeds somewhat unreliable - wide variance depending on time of day..
But they only support ftp transfer which is a pain for those of us behind a firewall who would like to be able to use scp or some other means for updating web sites.
