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Average Jury Ratings & Reviews of
Westhost |
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Reliability
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Support
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Pricing
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Overall
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Below are some verdicts that users of our site have
given to
Westhost . If you would like to submit your verdict about
Westhost please use our submit page to review
Westhost. |
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you an administrator or staff member of
Westhost ?
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| Date Submitted : |
August 29th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
I've been with westhost for a couple of years now. I have had a good experience with them. The couple of times that I have contacted tech support, they were helpful and knowledgable. I have about 8 sites on their server. Mostly static html, soms PHP and Javascript. I've only seen my sites go down for a short period of time a while back. I was with registerfly before westhost and have had a much better experience with westhost and would recommend them. |
| Submitted By : |
Brett |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
67.138.245.158 |
| Add new response or edit existing response |
| Date Submitted : |
June 19th, 2008 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
I have a shared VPS Business Value package. The download speed of the sitr is v v slow on their servers. I contacted westhost about this and they started to blame the HTML of the site. However, their server performed differently at different times of the day. USA morning time there is no chance your site will download fast, many times my site timed out and wouldn't connnect at all. They are cheap with lots of storage space and transfer of data, however they must be ramming their servers with sites if it takes 2 mins to download a web page on a broadband connection.
They also suspended my site without even informing me of the shut down - very rude. |
| Submitted By : |
David |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
81.151.201.156 |
| Add new response or edit existing response |
| Date Submitted : |
May 31st, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
Here is our case after WestHost upgrade to 3.0 platform – read our ticket below. We have to replace our index page with a UNDERCONSTRUCTION page because if we don’t most of our PHP code will display. Hope our experience will help you!
My 1st ticket
Our site was down yesterday. We have chatted live with Keara and Clay to solve this problem but our site is still down. Please inform us what is going on and when our site will be back to normal. Our business has stopped since yesterday because the site was completely down.
My 2nd ticket
I have lived chat and created ticket ask for support to solve our problem but got no response with the ticket we created and our site is still down. We can not wait any more. We want to our money back!
Westhost reply
Thank you for contacting WestHost. I apologize for the delay in response. I'm sorry to hear your site is down. It looks like your account was upgraded to our 3.0 platform. There have been 3 email sent out to the email address on file prior to the upgrade to let you know what applications were going to be upgraded. You can still log into our Client Upgrade Information Tool at
https://v3upgrade.west-datacenter.net/whlogin.php to see what was upgraded. Even if the PHP version was not upgraded, there was a new installation of your existing version. That means any setting you had in the PHP.ini file would have been set back to the defaults.
We try to make sure that you have adequate information regarding any upgrades we might perform so that you or your developer might prepare for any changes. It looks like you will want to have a the developer who designed your site take a look at what settings they need changed to make the site function with the new installation of PHP. I know that PHP is working properly, because you can get to this page:
http://yoursite.com/phpinfo.php. If PHP wasn't working, that page would not display. The problem lies in the coding for your website and the necessary changes that may need to be made in the php.ini file.
Please let me know if there is anything else I can do for you.
Best regards,
Keara Balls
Technical Support Representative
WestHost Inc.
Phone: 1-800-222-2165
Fax: 435-755-3449
My 3rd ticket
we had paid one year in advance for our account for second bill. Our site has been down for 2 days. We have chatted live but the problem has not been resolved. We created 2 tickets to ask for support in getting our site back and get no response.
The site is completely down therefore our business has stopped because of inattentiveness from Westhost. We want our money back!
Westhost reply
I apologize for the inconvenience of your site being unreachable to you. When I go to the URL, the site seems to come up just fine for me. I see a white "under construction" page. That page was not put there by WestHost, so I would have to assume it was put there either by you or your developer. Are you still unable to reach your site?
As for you request for a refund, refunds are only available during the first 30 days of your initial order. At no other time is a refund available.
If you have any other questions or concerns, please feel free to contact me again.
Best regards,
Reed Cardon
Technical Support Representative
WestHost Inc.
Phone: 1-800-222-2165
Fax: 435-755-3449
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| Submitted By : |
TM |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
117.5.191.95 |
| Add new response or edit existing response |
| Date Submitted : |
March 7th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
You will notice that the old reviews are positive. They used to be a great host, but in recent times have changed. My site speed has rapidly declined as they over sell their bandwidth. Every attempt to fix the issue was riddled with excuses and the worst thing is if you read their policies, NO REFUNDS. So even though their service has declined you don't get your money back! Stay clear of them and save yourself the time, money, and hassle! |
| Submitted By : |
wwpimpin |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
67.131.244.128 |
| Add new response or edit existing response |
| Date Submitted : |
January 23rd, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
4 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
I host and maintain a site there. I use MivaMerchant to sell CDs. I have been there 3 or 4 years now.
OK the price is not the best around. I stay there because it's all set up and I don't want to go through the hassle of moving it. That said, I had to call tech help to set up MivaMerchant and they really helped me. No complaints, up and running and selling. I don't really like MiveMerchant- there's not enough customization and what there is is hard to do; it looks "old" and sort of feels old, but it does the job.
The site is up and stays up. Just static HTML + javascript so there you go.
They host your pages. They answer emails and the phone. They are not *shady* in any sense of the word. That's about it; nothing to complain about. |
| Submitted By : |
javadude |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
98.226.162.90 |
| Add new response or edit existing response |
| Date Submitted : |
November 13th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
3 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Westhost used to be great, but then I decided to participate in their beta upgrade program. Now they erroneously show in their files that I am at 152% disk use capacity when I'm at around 50% (which one of their techs confirmed). However, instead of helping to fix the program, one of their sales rep tried to get me to sign up for a more expensive plan--and then he changed my ticket to "resolved"--yes, telling me that I should upgrade my plan helps resolve my problem. I am switching soon. |
| Submitted By : |
DabbyCool |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
69.134.29.125 |
| Add new response or edit existing response |
| Date Submitted : |
May 12th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I have been with westhost since 06 so I assume since their 05 problems they definatelly did major uodates, as I read below how terrible they were. I ma dedicated server with them, no problems at all. If I need anyting they have live 24 hours chat so I can chat at any time I want.
Disadvantage: They have their own control panel so it was little difficult to adjust. But on the other hand, no hacker attacks. Also adding more domains on your curent hosting package is limited and of course their dedicated prices are high.
Advanatage: Great suport and so far I had no downtime in any way. |
| Submitted By : |
martin |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
76.176.221.45 |
| Add new response or edit existing response |
| Date Submitted : |
May 4th, 2006 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
The worst host I have ever used. Terrible support, reliability and technology.
We were lumped with them on a dedicated server, which seemed an excuse to ignore us.
I have finally managed to get all our sites off them, thank god. |
| Submitted By : |
AvantDigital |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
124.168.22.145 |
| Add new response or edit existing response |
| Date Submitted : |
October 9th, 2005 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
4 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Never had any real problems with them, anytime I called tech support they where quick to fix the problem. Have only been down once, but they had good reason and gave refund. There OK in my Book. |
| Submitted By : |
Bob |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
71.244.58.140 |
| Add new response or edit existing response |
| Date Submitted : |
August 10th, 2005 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Our site was down for 50 hours August 3-5, 2005. Again for 2 hours on the 8th and 3 hours on the evening of the 8th. Absolutely unacceptable performance. Cost us thousands of dollars. |
| Submitted By : |
MH |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
152.163.100.10 |
| Add new response or edit existing response |
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