SiteHQ Review, User Reviews of SiteHQ

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Date Submitted :

August 23rd, 2005

Length of time hosted by this company :

1 - 3 years

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

I started using SiteHQ for my personal site and since i have used them for my business site and i have pointed all my clients to SiteHQ as well as friends and family. Their customer support has always been excellent. I have not found anyone who can beat their prices for an equivalent package!

I'd recommend SiteHQ to anyone!

Graham
www.buzzcard.co.uk

Submitted By :

Graham Martin

Submitted From :

Web Hosting Jury

Submiter IP :

84.43.113.12

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Date Submitted :

April 15th, 2005

Length of time hosted by this company :

6 - 12 months

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

I've only been working online for around 4 years, for the first 3 years of that period I used 3 different hosting services and for the price was never happy with any.

A web developer friend working in local government reccomended SiteHQ to me and as a trial i bought a small hosting package, within four months i went whole hog and splashed out on a fully featured reseller account and gradually transferred 4 sites to my account.

SiteHQ have been fantastic and the staff always freindly and helpful.

On one occasion after sending an email request for help regarding a problem that was beyond my technical knowledge I was shocked to recieve a phone-call from the support team offering me help!!! (within 30mins of sending my request)

The support technician helped me over the phone for at least 20mins. Now I don't expect that service on a daily basis and the case in point was complex (at least for me) but their commitment to customer service is fantastic and in my experience emails sent to them within office hours are replied to quickly (often within the hour) and the clarity of technical support offered is outstanding.

I have no regrets in moving all of my site sto siteHQ servers and have reccomended them to a number of colleagues and clients

Submitted By :

martin

Submitted From :

Web Hosting Jury

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Date Submitted :

December 21st, 2004

Length of time hosted by this company :

1 - 3 years

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

I have been using this host for a year and I am completely satisfied. It is also very good value for money.

Submitted By :

mzamalta

Submitted From :

Web Hosting Jury

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Date Submitted :

October 13th, 2004

Length of time hosted by this company :

1 - 3 years

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

Well what can I say about SiteHQ? Absolutley nothing that hasn't been offered in a favourable context already. This company are above superlatives! I have a number of customers' sites on their servers, and as I manage the sites, I can honestly say there have never been any problems in any form. Indeed I moved a few customers from larger hosting, apparently "well respected" companies, to SiteHQ and cannot recommend them highly enough. SiteHQ staff were both friendly and informative whnever I have made even the most basic of requests!

Good Luck SiteHQ, and I may have a few more sites for you soon!!

Submitted By :

Andy_D

Submitted From :

Web Hosting Jury

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Date Submitted :

October 7th, 2004

Length of time hosted by this company :

1 - 6 months

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

I recently had t find a new host for some small sites, and SiteHQ was recomended to me. They have very kindly offered me free charity hosting for 2 sites, and I also pay for hosting for my own site. The prices are fantastic, with lots of services offered. Support is fantastic, and very quick. 5/5 all round!

Submitted By :

Michelle

Submitted From :

Web Hosting Jury

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Date Submitted :

October 6th, 2004

Length of time hosted by this company :

6 - 12 months

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

Since opening, DJWebs has tried many different hosts in order to have a reliable internet business front, and in order to know which host we should recommend to clients.

We first tried SiteHQ in early 2004 with the website of one of our clients, and we have been so pleased with this hosting company over the past year that we have recently signed up for hosting accounts for a further four websites.

Because we know we can rely on SiteHQ to provide dependable, good value-for-money hosting, plus as much customer support as anyone could need, we would recommend them to anyone - whether a charity, an individual or an international company.

We would like to thank SiteHQ for the great service you have provided so far, and hope to depend on you for hosting for many years to come.

Submitted By :

DJWebs Website Design

Submitted From :

Web Hosting Jury

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Date Submitted :

October 6th, 2004

Length of time hosted by this company :

1 - 6 months

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

I have been with several hosts in the past before finally settling on Site HQ. Unlike all the others I have dealt with their defining quality in my mind is their customer service. If you telephone you immediately get through to someone who can help and importantly is willing help. E-mails are similarly handled. Excellent host and thoroughly recommended.

Submitted By :

Adam

Submitted From :

Web Hosting Jury

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Date Submitted :

October 5th, 2004

Length of time hosted by this company :

1 - 3 years

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

I have 3 websites with SiteHQ http://www.kevinleitch.co.uk http://www.cidau.org.uk and http://www.accessible-web-sites.co.uk and have had zero problems.

In my experience, the packages are excellent, the support is first class and the prices are amazing. Its a chancy business going with a particular web host but I have no hesitation in saying that your risk is definitley minimised if you go with a company that are as professional, knowledgable and helpful as SiteHQ.

Submitted By :

Kev

Submitted From :

Web Hosting Jury

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Date Submitted :

October 5th, 2004

Length of time hosted by this company :

6 - 12 months

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

Never been as satisfied with a host as with SiteHQ.

Uptime for my site - excellent
Pricing - excellent
Support - excellent
Features - excellent

Would recommend them anytime

Submitted By :

Chris H

Submitted From :

Web Hosting Jury

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Date Submitted :

October 4th, 2004

Length of time hosted by this company :

1 - 6 months

Overall Rating :

1 out of 5

Reliability :

1 out of 5

Support :

1 out of 5

Pricing :

3 out of 5

Verdict :

Unprofessional to the worst degree. Unreliable up times and disgraceful customer service. Good luck getting any sort of constructive discussion out of the owner if you should dare make a complaint about the service. Extreme difficulty in honoring service contracts and poor employee communication. After I made a complaint about a contract being terminated without notice, I didn’t get one email that wasn’t rude, patronizing, or egotistical. Owner of the company actually had the nerve to send me an email with patronizing and bigoted comments towards my religious beliefs and send sexist slurs to a business acquaintance! Customers are not the priority number one with this company because they’re less than willing to resolve customer issues. They resort to harassment and slurs when customers have complaints. Accountability is a real issue with this server. Every problem is somebody else’s fault and never a fault on their end. I was more than happy to take my business elsewhere. Save your money and your time and go with a server without issues towards religious beliefs or women in general.

Submitted By :

Opal

Submitted From :

Web Hosting Jury

Response From SiteHQ:

Opal,

You make reference to taking your business elsewhere, of a contract being terminated and the experience you had as a customer. The truth is that you never were one of our customers and never had a contract to terminate. Having purchased a forum from one of our clients you attempted to purchase hosting from us. This purchase was declined because the forum was running heavy MySQL loads (over 400 secs in some cases), proof of this was provided to you and verified by the forum seller's husband.

Your £5.88 was refunded within 24 hours and even then you 'threatened' to report us to PayPal for being 'data harvesters'. However we did end up hosting your site for 3 days at no cost to you while you spent time filling our inbox with abusive emails.

It was midway through this barrage of abusive comments when we terminated the account your forum was residing in, having already allowed you 30 hours notice to remove the files and site from our server. You had paid no monies, had no contract and so we were at liberty to remove your site from our servers at any time we wished.

You make reference to religous bigotry. In order that other potential users be fully aware of the facts, you practice the belief system of Wicca which means you consider yourself to be a Witch capable, amongst other things, of casting spells and your site is a forum for like minded persons.

Had we any objections to such content being on our servers and given that we were providing FREE hosting to the original owner we could have revoked the account at any time and without reason.

Even if that were not the case, we would have had ample opportunity to terminate the account held by the original owner when her sites were hacked via a trojan on her PC which gave access to all her passwords or when it was found to be running overly heavy MySQL calls resulting in poor service for other users. (see log below).

You also make claim of their being deeper issues with our server which we sought to blame the forum for. It is notable that in the week since the forum (and an associated one) left our server there hasn't been a single minute's worth of downtime.

Coincidence?

The first 'review' you posted here was removed when we provided conclusive proof to the site owner that you've never been a customer and never held an account with us. This time we felt it was best to respond in depth to your groundless and dishonest claims so that people could see facts for theirselves.

For anyone even remotely interested the MySQL log for the site in question includes the following entries:

# Query_time: 484 Lock_time: 3 Rows_sent: 1 Rows_examined: 15898 use snlash_wicca; SELECT COUNT(DISTINCT(t.tid)) as tcnt, COUNT(DISTINCT(p.pid)) as pcnt FROM ibf_posts p, ibf_topics t WHERE p.post_date > 1070150400 AND p.topic_id=t.tid;

# User@Host: snlash[snlash] @ localhost [] # Query_time: 483 Lock_time: 6 Rows_sent: 1 Rows_examined: 15898 SELECT COUNT(DISTINCT(t.tid)) as tcnt, COUNT(DISTINCT(p.pid)) as pcnt FROM ibf_posts p, ibf_topics t WHERE p.post_date > 1070150400 AND p.topic_id=t.tid;

# Query_time: 209 Lock_time: 3 Rows_sent: 1 Rows_examined: 15898 SELECT COUNT(DISTINCT(t.tid)) as tcnt, COUNT(DISTINCT(p.pid)) as pcnt FROM ibf_posts p, ibf_topics t WHERE p.post_date > 1070150400 AND p.topic_id=t.tid;

# User@Host: snlash[snlash] @ localhost [] # Query_time: 266 Lock_time: 9 Rows_sent: 1 Rows_examined: 15898 SELECT COUNT(DISTINCT(t.tid)) as tcnt, COUNT(DISTINCT(p.pid)) as pcnt FROM ibf_posts p, ibf_topics t WHERE p.post_date > 1070150400 AND p.topic_id=t.tid;

This 'review', the deleted one, your abusive emails to my staff and I & the rather silly note on the front page of the host you moved to are part of the "campaign to ruin your reputation" you promised in one of your many emails.

Thank you for allowing me to highlight to future potential clients that we have no hesitation in removing troublesome accounts in order to provide our customers with a high quality and reliable service. We do this reluctantly, and sometimes when we do it generates a deliberate and vindictive campaign to tarnish our reputation much like the one you're waging now.

We're prepared to accept this as part of our dedication to our other, fee paying, and responsible clients. Frankly, we'd rather face the sort of attack you have launched against us than offer poor quality services.

Kind regards
Martin Hoscik & Karl Lindon
Directors, Beyond Ego Limited & SiteHQ.co.uk

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Date Submitted :

October 1st, 2004

Length of time hosted by this company :

1 - 3 years

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

I have been with SiteHQ server since they first launched and i can honestly say i have received nothing but first class service and support.

Emails and support tickets are always answered quickly and efficiently.

The only periods of slow time i have received is when some large forums caused server problems, but i was then told the accounts were removed from the server and have had no performace issues since :)

Great service, highly recommend them to all.

Submitted By :

Keri

Submitted From :

Web Hosting Jury

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Date Submitted :

October 1st, 2004

Length of time hosted by this company :

1 - 3 years

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

Ive been with SiteHQ for a very long time, and the management has only IMPROVED with the new owner, who is building on a SOLID AND STABLE BASE laid down by the previous owners.

The only reason the server was down, was because of the above reviewers site, who trashed the server more then once, Im glad sitehq took the action they did to remedy this, and ensure the most customers possible had the normal excellent service they were used to.

All the above reviewers words are lies, infact she was not even a customer of sitehq, her husband was - and they were given a 4 week notice period, and refunded any due moneies. They are talkign a load of rubbish, because SiteHQ are one of the most professional hosts, and Martyin/Khalid some of the most talented and nice guys I have ever met.

Submitted By :

Mattian

Submitted From :

Web Hosting Jury

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Date Submitted :

September 23rd, 2004

Length of time hosted by this company :

6 - 12 months

Overall Rating :

4 out of 5

Reliability :

3 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

Very responsive company with helpful and persistent technical support, excellent pricing and good deals, excellent range of features available. Let down by unreliable access (3rd party static DNS provider) which has impacted ability to use email for the last couple of months. Hopefully this will soon be resolved and service will revert to excellent again.

Submitted By :

Mark

Submitted From :

Web Hosting Jury

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Date Submitted :

July 23rd, 2003

Length of time hosted by this company :

1 - 6 months

Overall Rating :

5 out of 5

Reliability :

5 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

I have been with SiteHQ (http://www.sitehq.co.uk) for several months now, and I have never had a better host! My last host was horrible, and I was so relieved to find a great host like this. The customer service is awesome (I always get a response within HOURS!!), they have great packages to choose from, and have the best features of any host I have even been with (and I have been with about 7 diferent hosts). The best value for your money, hands down!

-Stephanie Davies
http://www.beendreaming.com

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Submitted From :

Web Hosting Jury - Homepage

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