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Average Jury Ratings & Reviews of
Netrillium |
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Reliability
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Overall
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Below are some verdicts that users of our site have
given to
Netrillium . If you would like to submit your verdict about
Netrillium please use our submit page to review
Netrillium. |
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| Date Submitted : |
June 20th, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I have easily had about 10-15 domains hosted with Netrillium at different (or the same) times in the past 5 years. It might have even been longer, but it's hard to keep track after 3 years. I have had shared and reseller plans, all of which functioned exactly how they advertised (perfect!). Not only that, but their support is absolutely amazing! It wasn't this great 5 years ago, but since they switched the way they do support, you can get a response (when selecting the lowest priority) usually within the half an hour. They are very willing to come up with well-priced custom plans, and I have yet to experience any problems with them. I even, at one point, had about 5 domains hosted with them without problems on any. My brother has also been hosted by them and had perfect service as well. I recommend them to absolutely everyone. Now, I have been hosted by other big name companies as well, and none of them were as reliable as Netrillium. |
| Submitted By : |
itshanni3 |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
98.27.211.33 |
| Add new response or edit existing response |
| Date Submitted : |
June 11th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
AWFUL AWFUL AWFUL customer service! Tickets will go for DAYS unanswered, they do not send out reminder emails to renew your domain, and when I try logging into the helpdesk with the information they emailed to me it says I'm not even in the system. A huuuge fatty F for customer service, they are so not even worth it, there are so many other great hosts out there and they are not worth your time or money! If you plan on never having any issues to need to contact customer support, then go ahead... but if you like "24/7/365" customer support as they CLAIM to have, then they are not the company for you. |
| Submitted By : |
jessika |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
71.91.200.182 |
| Add new response or edit existing response |
| Date Submitted : |
May 29th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
I'd been with Netrillium since 2006 and they started off wonderful. I'd have a problem, submit a ticket, get quick service and all was well. Then a month ago (April 30, 2008) my domain went down. I submitted a ticket, they said it was a server transfer and then all would be well...that is, 24 hours after I sent the ticket. I then checked the site and it was still down. Another ticket submitted. I got a faster reply saying it was either an insecure script or someone had guessed my password and had phishing pages in my site. I asked them to bring my site up so I could fix this. Three days later they sent a reply, gave me fifteen minutes to respond, then brought my server down again. I emailed them, rather outraged, that it took them three days to reply and I was given fifteen minutes without them even setting up a time? I was ignored. I then decided to change servers to Holdfire, who's been extremely helpful in this mess! Over the course of weeks, I sent more and more tickets, each time with a more terse and unhelpful response. Half of the things I complained about (like having to open so many tickets as I was not able to view my other ones) were ignored. Then, the 18th of May, 2008, they tell me they're going to cancel my account and I need to make other provisions for my site. I was stunned! I've been trying to get away from them for over two weeks and they're canceling my account?! They deleted my files, changed the WHOIS and gave me a false EPP code. eNom won't help me, ICANN won't help me and the BBB won't help me. STAY AWAY FROM THIS HOSTING COMPANY!! |
| Submitted By : |
Rachel |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
71.57.57.21 |
| Add new response or edit existing response |
| Date Submitted : |
May 26th, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Another former Pinch Penny customer here. I have witnessed this company at its best and at its worst. Netrillium is alright to me. I have had several domains hosted at Netrillium since they bought Pinch Penny. Sure, there were times of complaint and also times I was really happy with it. Truth is, I don't think I have had any major problems here since I've been hosted at Netrillium. I have never been completely infuriated or frustrated with like I have in the past with other hosts. Uptime is great. So is the support. I receive my emails on time. My site works the way I want it. And today I have realized that I don't think I could trust other hosts despite their enormous space/bandwidth offer. There were several bad webhosting experiences in the past that I can't bring myself to begin (read: MXHUB, A-plus, and, *gasp* Dreamhost). I guess am here to stay and I would like the give the credit that they deserve. Netrillium is a reliable host.I know I definitely could see myself here the next couple of years down the road. |
| Submitted By : |
star |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
149.169.54.148 |
| Add new response or edit existing response |
| Date Submitted : |
April 9th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
Okay, I was with pinchpenny when they closed down/Netrillium bought them out/whatever. I was one of the lucky few who didn't lose my data and since they offered me six months or a year of free hosting, I decided to stick it out. That was with my first domain name, and everything was fine until it came time to renew my domain. They told me it was no longer possible to access the domain because Pinchpenny now owned/controlled it or something to those lines. This was a few years ago. Whatever, I wasn't that upset, so I sucked it up and picked a different name.
A few times, I had trouble with support. They are incredibly slow and when they do deign to respond to customer complaints or inquiries that are not related to buying their shoddy product, the support is occasionally rude. I have gotten into tiffs with a few staff members, but I don't think I was wrong in getting angry that it was taking so long to resolve simple issues.
Lastly, I have been billed monthly for $.87 or some such amount for quite some time. This comes out of my debit account, and I have bank statements to prove it. I let my domain registration sit for a little while because I didn't have the money in my checking account to renew it and I didn't want to put anything on my new credit card just yet. It was a month, maybe two, but whatever--not really that important. A week or two ago, I paid for the registration and went to check on the hosting and found it wasn't there. I assumed they had just shut it down and deleted it, which was fine by me because I hadn't paid it and it was certainly their right. So I emailed the support and asked if my stuff was still available or not and if so, how I could get my hosting back.
The response I got was that it would cost me something like $180 to renew my domain/get my stuff back/something. Whatever, not important--my brain shut down after reading $180. No way was I paying that much for their hosting after such a long time being halfway disappointed with them! So I responded again and asked if they could instead just refund my card, and whoever responded did so extremely rudely and completely unprofessionally.
I would never recommend this hosting service to anyone else! Stay away. As it is, I'm waiting to hear back from them or my credit card about the domain registration fee, which should have been refunded but wasn't! These people screw you out of money. |
| Submitted By : |
00129 |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
76.116.193.245 |
| Add new response or edit existing response |
| Date Submitted : |
March 7th, 2008 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I would recommend Netrillium to anyone. They helped me get my business website up, even helped me with all of my e-mail setup and questions. Support is friendly and reliable. Great service. Many thanks!! |
| Submitted By : |
CShank |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
68.83.40.198 |
| Add new response or edit existing response |
| Date Submitted : |
December 7th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
I have had the same experience as a lot of other people had with Netrillium, apparently.
Back a few years ago, when they were a much smaller host, I would have recommended them to anyone who needed a small website. They were excellent.
They have deteriorated as their prices have dropped and host base has expanded. They are not worthless, but I would only buy hosting from them if you're interested in their tiniest plan ($3/mo. as of Dec. 2007) and you only need adequate performance from your host and website.
If you can afford to spend a few dollars more a month, do so and go elsewhere. There are other hosts out there who are as attentive and reliable as they used to be... |
| Submitted By : |
R. |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
66.67.100.203 |
| Add new response or edit existing response |
| Date Submitted : |
December 1st, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
4 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
I have used Netrillium for a long time now. Their prices are reasonable. I've been with other hosts before that offer too much for too little and are always down or causing problems.
Netrillium support has ALWAYS been helpful. When I send in a ticket it's responded within a few hours and sometimes MINUTES.
Never experienced problems, my fanlistings are always up and I think they are great. |
| Submitted By : |
Melly |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
68.83.40.198 |
| Add new response or edit existing response |
| Date Submitted : |
October 17th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Netrillium used to be a decent host, until recently.
I used them for about a year and hardly ever had downtime. The prices were ridiculously low, and the customer service was decent. I eventually stopped using my site, cancelled the hosting, and let the domain expire.
Recently I decided I wanted a new site, so I immediately went and bought 6 months of hosting and a new domain from Netrillium. However, this time, they took about a week to activate it rather than a day.
I sent one e-mail asking them why my account had not been activated, and then another a few days later asking them to cancel the account and give me a refund.
It wasn't until today that I got an email saying that the account was activated. They completely ignored my other email about cancelling the hosting, but that was okay since I had my site and was excited enough about that.
However, within the first 20 minutes that I started working on it, the server went down and I haven't been able to connect since.
Don't use this host. They're going waaaay downhill. |
| Submitted By : |
aishe |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
68.37.45.209 |
| Add new response or edit existing response |
| Date Submitted : |
September 14th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
I was originally hosted by Pinchpenny, but then Netrillium bought it out and they extended my hosting for half a year for free and let me renew at the same price. Of course, the first time renewing, they overcharged me and I had to remind them of their promise to me and other Pinchpenny customers. They fixed it, and all was fine for a while. I had plenty of difficulties at first, but support was decent and it wasn't anything major. But this year, support went down the drain, and when I decided to renew an old domain name I had with Pinchpenny, they didn't even ask for an authorization code until I emailed them asking why they didn't activate it yet. And of course, they never kept any of pinchpenny's files; if they would have told me back when I had access to my domain information (including the stupid authorization code), I would have made an effort to remember it, but I just assumed they'd have it all handy. I know, I should never assume, but they'd been so great for a while, and they always gave me my password when I forgot it, so I figured I was fine. Anyhow, I shrugged it off that time cause it wasn't all that important. Well, then my main domain name expired, and they never told me (and they had gotten into the habit of automatically renewing my things, so I thought they'd automatically renew that too), so I tried to renew that and even emailed them ahead of time to tell them that I don't quite remember what it was but I gave them two of my old passwords that it might have been, and they didn't even read it. They emailed me a week and a half later telling me I need an authorization code. Thanks, didn't know that... So I replied a week ago, and they still haven't responded, and my domain name is still not active.
So if you're looking for a host that you don't need to contact a lot, Netrillium is perfect. Great prices (although not as good as Pinchpenny was), rarely any downtime (compared to pinchpenny), and they let you host multiple domains by default. If they just worked on customer support and actually kept their customers' information, they'd be perfect. |
| Submitted By : |
Michelle |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
208.42.141.120 |
| Add new response or edit existing response |
| Date Submitted : |
August 20th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
4 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
One of my websites has been hosted by Netrillium since July 2005 and I recenlty added another. I have had no technical problems, their technical end is very reliable. I did have a billing problem once, which was eventually resolved to my satisfaction.
Comment on the other reviews here: Reading them by themselves, pretending I know nothing about Netrillium, some of them are ridiculous. Extortion ??? It is absurd. |
| Submitted By : |
Jack |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
128.143.167.111 |
| Add new response or edit existing response |
| Date Submitted : |
July 30th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
I've only ever used Netrillium for my domain name because their the cheapest. In the past they have been pretty good and my domain was working within 24 hours of renewing it, this time round it's taken forever. I paid 4 days ago and still no domain name, I've even already been charged the payment.
Definitely transferring my domain somewhere else next time, probably somewhere like hostmysite.com who I have other domains with, their very friendly when I went to renew a domain and made it very easy for me. I'd rather just pay that little bit more than put up with them. |
| Submitted By : |
LiYan |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
203.214.127.193 |
| Add new response or edit existing response |
| Date Submitted : |
June 26th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
I have used netrillium for MANY years and they used to be really good. Lately, they have gone to the dumps and i will NEVER refer anyone to them again. It took me over a WEEK to get my information for the latest domain i purchased, after many days of emails, support tickets, even phone calls to ermina (the owner, which were left unanswered or pick up/hang up). I wouldn't even rate their customer service a 1. Someone notified me on Friday that my domain was "suspended" so i contacted them and they told me because my bill hadn't been paid (i owed $30.00).. That is 5 months worth of bill. Yet I have paypal invoices from all the way back in january that say i paid every month. I showed them invoices and still (6th day, that i KNOW of), my site is suspended. I have left them many messages and they just dont care.. DO NOT USE NETRILLIUM! |
| Submitted By : |
Vanessa |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
71.102.22.239 |
| Add new response or edit existing response |
| Date Submitted : |
June 18th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
I had a reseller account with Netrillium for almost 5 years. The servers were basically reliable as far as up-time goes. But their support in the last few years has gotten terrible. I have a number of site which use PHP scripts to send email when a form is filled out (for reservations, requests for info). This email was non-functioning for over 2 months, despite numerous trouble tickets and attempts to contact Netrillium. They do not provide a phone number and I can see by the names of the people that respond that they have a very small staff. They also do not provide reminders when domains are ready to expire and sometimes their ordering pages didn't work. I would get very nervous about my domains not being renewed correctly.
I have now moved all my sites to Hostgator. They have a support line and real people. THey offered a domain reseller with Enom, so now I can manage all my domains and ALL are set to automatically renew. |
| Submitted By : |
Webmistress |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
64.119.14.83 |
| Add new response or edit existing response |
| Date Submitted : |
June 16th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I am very mad at Netrillium. I didn't pay my bill on time and it was suspended. I made the payment and they told me I was a payment behind. I think this is true so I made a second payment. It has been 16 days with one response from them and my site is still suspended. I can't get ahold of anyone at Nettrillium. I have never really had a problem until now. I am very upset and hurt. I can't get to my files I don't know what to do because they won't write me back. 4 years of service and this is how I am treated |
| Submitted By : |
Ros |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
68.111.241.152 |
| Add new response or edit existing response |
| Date Submitted : |
April 12th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
I was with Netrillium for a very long time. I first was with Cyber Pixels, then transferred to Digital Riot which got bought out by Netrillium. I stayed with them because I never had a problem. Suddenly though I wasn't able to log in to pay my bill, I got charged 2 times for my hosting. They renewed my domain for me automatically and then poof. I lost it all. I wasn't notified this year that my domain was expiring, or that they were billing me for hosting. I got billed for hosting, my domain was renewed (but not for me, oh no, it gets better). My domain was sold to some other company and they had the gall to tell me that if I just logged into the IP address for my domain I could get my files. Not true, my friends. I lost everything I had spent 2+ years creating. Links, photos, stories, etc. I would not recommend this company AT ALL. I am, however, back at Cyberpixels and have so far not had any problems. It's just nice to know that my domain is gone and its registered to someone else in their company. Not really. Don't use them. |
| Submitted By : |
Jamie |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
65.35.194.202 |
| Add new response or edit existing response |
| Date Submitted : |
March 13th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
Horrible. Worst host I've ever been involved with. I've used various other hosts, such as IXWebHosting and PowWeb, both of which are amazing and I would recommend to anyone to do business with. However, Netrillium is bad. Very Bad. Random SQL errors all the time, sloooooow page loads (not because of the website, but because of the server), horrible and slow support, you get very little for the price, and webmail doesn't work. It does implement AWSTATS though, which lots of hosts don't use, so that is probably the only pro, drowning in a sea of cons.
Save yourself the painful headaches and broken keyboards and office equipment... Pick a different host! (I love IXWEBHOSTING, so I recommend them...) |
| Submitted By : |
advs89 |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
24.254.25.152 |
| Add new response or edit existing response |
| Date Submitted : |
February 6th, 2007 |
| Length of time hosted by this company : |
Less than 1 month |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
I transfered a domain for $8.50, then they didnt tell me whether it was transfered or not, i had to initiate and ASKKKKK. she said they couldnt transfer it cos my domain needs authorization key or something. now i said to discontinue the transfer and refund my money. she said it was refunded but i got billed FOUR times! totalling $34.00! my credit card statement read:
1/26/07 Netrillium 8.50
1/26/07 Netrillium 8.50
1/31/07 Netrillium 8.50
1/31/07 Netrillium 8.50
This company, for a lack of a MEANER term, is just BAD and that sales person is a big liar for saying that both charges of 1/26/07 were refunded! |
| Submitted By : |
Cherry |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
71.106.98.237 |
| Add new response or edit existing response |
| Date Submitted : |
January 31st, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
4 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I was hosted with Netrillium for a while directly after it changed over from Digital Riot (which a friend of mine owned). At the time I was getting the service for a discounted price and didn't have any downtime.
I had a very active message board and it was causing the server to go very slow. I decided at that point to buy my own server. I assume once I left the server issues resolved.
This was in 2003, I believe. |
| Submitted By : |
Star |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
74.226.215.237 |
| Add new response or edit existing response |
| Date Submitted : |
January 9th, 2007 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
Netrillium service is poor.
I had no problem with their customer service nor their pricing, but the websites I hosted under them simply did not perform well.
Very often were their datacenters interrupted, so my website wouldn't perform properly, or the website was down, or some permissions get screwed up - all of its own volition.
I would not recommend Netrillium hosting services. |
| Submitted By : |
Mike |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
24.181.231.135 |
| Add new response or edit existing response |
| Date Submitted : |
November 27th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
At first, I loved Netrillium. The uptime was excellent, I thought I had an excellent plan, and the support was A+. Soon, though, the quality of the service just got worse and worse. One day I noticed my sites started displaying PHP errors that | |
