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Average Jury Ratings & Reviews of
Lunarpages |
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Reliability
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Support
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Pricing
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Overall
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Below are some verdicts that users of our site have
given to
Lunarpages . If you would like to submit your verdict about
Lunarpages please use our submit page to review
Lunarpages. |
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| Date Submitted : |
May 23rd, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
LOVE them. Wonderful support. My web site has only once had problems, about 7 hours, but when I contacted them they said they were already working on it. Indeed, it was fixed within an hour. Have two websites and couldn't be happier. |
| Submitted By : |
Daniel |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
71.102.238.239 |
| Add new response or edit existing response |
| Date Submitted : |
May 17th, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
We have signed up for another web site "we-dance.info" and chose lunarpages
since we have had a good experience with our other site "fpcpc.org" which we
manage for our church. "we-dance.info" will be for our own use. We have
found lunarpages to be reliable, easy to use and a great bargain. |
| Submitted By : |
fpcpc02 |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
70.126.24.175 |
| Add new response or edit existing response |
| Date Submitted : |
April 24th, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
We are a small web design company that hosts all of our customers with Lunarpages. We've done so ever since we found them, 6 years ago.
They've been a blessing. Billing is automatic, and always correct. (Thank God, our clients kept forgetting to pay the yearly bill. You wouldn't believe how many people let their sites dissapear because they're not capable of paying a bill on time...)
Pricing is more than fair - I really can't figure out how they manage to maintain such quality at those prices. They also keep introducing new plans that offer more for less money. Honestly, it makes me a bit worried that their quality of service will decline over time because of them "giving the store away". However that did not happen yet.
In fact, their ease of use and quality of customer support is one of the major reasons we host with them - I was blown away by the speed, niceness and competency for the first year, then I happily got used to expect the best :-).
As a web design company, it's important for us that the hosting company updates their software and hardware on time, and has no weird configurations that make it hard for us to launch new web sites and web site scripts. Lunarpages have been great in this. They upgrade Mysql, PHP and other features timely, and even have a feature where you can opt-out of PHP5 if your web site script cannot work with it. (Love their Control Panel! It can do everything but make you coffee, and is simple enough for a non-technical user to use, with just a little help.)
We had a couple of security breaches, caused by some of the scripts used, on 2 of the web sites. Lunarpages response was fantastic - compromised sites were "turned off" immediately, and an email was sent to us with a notice, explanation, and a request to upgrade the offending script to a new, safer version. They did much of our work for us, by locating the source of trouble and not letting it spread. As soon as we fixed the problem, the sites were reinstated. I'm happy to know that their security measures are very good.
They are also very patient and helpful with out-of-ordinary requests. Two months ago, one of our customers has cancelled her account by mistake (she didn't recognize the charges on her credit card and actually called them to cancel any services... this is what I have to deal with....). She had an online store, and the entire site was gone - a year of development! The account was already erased from their system, but the customer support helped us locate the backup, and we had everything straightened out in 48 hours. (Word to the wise - *always* get their backup feature, it's only 1.50/month, and a lifesaver if you actually need to use it.
About 6 months ago, they went through a preiod where some of the web sites were off line occasionaly, I can't tell for how long, but an hour or so, I think. Don't know what that was about, but they're back to normal now, and I'm happy to give them a heartfelt recommendation. |
| Submitted By : |
Silvia |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
76.233.238.230 |
| Add new response or edit existing response |
| Date Submitted : |
March 13th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I just renewed my Lunarpages account, that completes my 2 years. Previously I was with ipowerweb (now known as iPower) and they were HORRIBLE. Take a look at my ipower review on the ipower page. But they were disgusting.
However, Lunarpages has been absolutely great. In the 2 years I only remember one instance of downtime which was for about 3 hours. Their support is also extremely friendly and responsive.
All in all if you want a reliable and affordable host, Lunarpages is the way to go. |
| Submitted By : |
dean |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
203.161.100.151 |
| Add new response or edit existing response |
| Date Submitted : |
October 17th, 2007 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Lunar Pages has been a great webhost for me. I've had no site downtime other than my taking the site down to re-build or revamp, but that's of my doing. Most of my problems are answered very quickly. I remember before I got LunarPages, I was asking a support question and I got a response from sales in less than 6 minutes. It made me feel great knowing I could have fast service from a reliable host. I've never had one problem with LunarPages, just me and my lack of html. lolz... I recently thought about canceling to a cheaper host, but then seen the services they offer were not as great as LunarPages was. So I decided to stick with LunarPages for it's superior services, webspace, and bandwidth. All in all, I have to give LunarPages a perfect 100% on my grading scale for their surpassed reliability, stability, performance, and excellent customer support. |
| Submitted By : |
Andy |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
69.123.115.214 |
| Add new response or edit existing response |
| Date Submitted : |
August 30th, 2007 |
| Length of time hosted by this company : |
Less than 1 month |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I have used another host these past few years to host my personal web pages. I don't know too much about web site design and all the other technical stuuf but my former web hoster's support was never that good and often I would find myself eith going thru horrible telephone menu options to get help AND getting support was worse looking at that host's support pages.
I decided to dwitch hosts out of frustration. I have spent over a week looking at the competitive plans offred out there. I chose LunarPages based upon price and support. Many of the other comapnies I spoke with didn't seem to be interested inanswering questions over the phone.
The staff at LunarPages was quite helpful PRIOR to me choosing them. Additionally I find that the LunarPages SUPPORT & Knowledge database is fantastic. I have learned much more from this company within the past week from their SUPPORT AND KNOWLEDGE databases/forums than what my previos host was able to offer. I also enjoy more disk space and bandwith than I had with my previous host for less!
I just wanted to post these comments as a newbie because I felt that in this day and age of hearing all the bad things that the good stuff provided to people needs to be voiced.
I was really suprised that no one at LunarPages pressured me into signing up - these people encouraged me to look around and shop BUT they always took the time (on the phone and in emails) to give me answers or guide me to resources. I didn't get that from others and my decision to go with LunarPages was based on excellent customer support and an affordable hosting plan. I'll never use all that space and bandwith but the fact that I have it for the price is still great!
The CoffeeCup software package they give to you is also fantastic. I tried the trial versions of that along with several others and found it to exceed what I was use to using ( "something" SiteBuilder). I am now using CoffeeCup software and found their support to be fine as well!
Thank You LunarPages!
Jim Thurman |
| Submitted By : |
Jim |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
69.130.148.240 |
| Add new response or edit existing response |
| Date Submitted : |
August 14th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
These guys are just plain ole awesome! Their customer support is beyond excellent. They know what they are doing. And the price: 300GB of space and 3,000GB of transfer for around $7, that is insanely cheap with the support it comes with. I would recommend these guys to ne one, either starting out webhosting or for more experienced webmasters. |
| Submitted By : |
Bruce |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
74.34.146.154 |
| Add new response or edit existing response |
| Date Submitted : |
June 30th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
It is very difficult for me to find words to express my feelings about the excellent support (very friendly and competent) from LunarPages, after horrible experience with my previous hosting company. Before signing-in for Basic Hosting account at LunarPages, I was wondering how a company can survive by offering so great features with huge web space of 350GB. I think other companies maybe offering a comparable size of web space, but their clients may lack the great support and peace of mind from the support department. If it is possible, I intend to rate the excellent LunarPages support with infinite grades. |
| Submitted By : |
medrat |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
202.125.143.66 |
| Add new response or edit existing response |
| Date Submitted : |
March 30th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I myself am quite happy with lunarpages. They make the extra effort to be helpful. Very good price, great service. Highly recommended. |
| Submitted By : |
wayne |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
67.87.232.69 |
| Add new response or edit existing response |
| Date Submitted : |
March 28th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
The technical support team in Lunarpages are SUPER. I have dedicated server hosting with them and their technical support team are always willing to help. Never push our problem to each others among themselve like ipower does. Their forum is also great, question post, always a reply with a short period of them. Never let their customers hanging. Never have down time, price is reasonable. Management people are also friendly, really can't ask for more. I am glad that we found Lunarpages. |
| Submitted By : |
Francis Y. Lee |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
66.214.168.97 |
| Add new response or edit existing response |
| Date Submitted : |
March 21st, 2007 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Lunarpages is a great place to be a web. Is hightly recommended for anyone. Low costs and high services. |
| Submitted By : |
salva85 |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
88.0.246.183 |
| Add new response or edit existing response |
| Date Submitted : |
February 16th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I've been with LunarPages for 2 years now after having a very bad experience with iPowerweb. Lunarpages is awesome!!!!
Support is excellent. servers are reliable. Overall they're just a great company. I'm going to sign up another account with lunarpages for a new website in teh next week or so.
Highly Recommended. |
| Submitted By : |
Tommy Dongara |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
203.166.244.158 |
| Add new response or edit existing response |
| Date Submitted : |
February 9th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Very happy with lunarpages. They make the extra effort to be helpful. Very good price, great service. Highly recommended. |
| Submitted By : |
cub |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
68.58.135.195 |
| Add new response or edit existing response |
| Date Submitted : |
January 30th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Best bang for the buck web host I've ever been with. Good customer service, great plans for just about anyone, plenty of space and bandwidth...and honest people running the entire show. That last part counts more than one would realize. |
| Submitted By : |
scott |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
71.8.38.102 |
| Add new response or edit existing response |
| Date Submitted : |
January 11th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Lunarpages never failed me, I’m 100% satisfied customer. When I ask for help I know that I’ll talk with real people who will think and act in order to understand and resolve the problem, not simply inform me that this is not possible or that is not allowed like some other providers do. |
| Submitted By : |
Alexey |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
128.131.133.120 |
| Add new response or edit existing response |
| Date Submitted : |
January 10th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
LunarPages may not be the cheapest host, but they have fantastic service. I've had no problems with up time. I've had only the smallest of minor glitches with the site and support has been extremely fast and responsive.
I've got several sites, many of them on smaller hosts. I've learned to really appreciate the service that LunarPages gives--you don't find that everywhere. |
| Submitted By : |
Bonnie |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
24.19.160.223 |
| Add new response or edit existing response |
| Date Submitted : |
December 28th, 2006 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I have recently started hosting sites with lunarpages after becoming disillusioned with the hosting companies I have been using in the Uk for the last few years.
Like all service providers, a company's commitment to customers is only truly tested when one encounters problems, or at least needs answers to questions. I have been let down to various degrees by different hosts in the past, sometimes waiting weeks for a response to a request for support, sometimes never receiving a response, and sometimes receiving a response that didn't address the problem!
Having decided that I needed to find a new hosting company, I spent a whole day on the internet researching hosting companies, and was disappointed to find that so many webmasters were also having problems with numerous other hosts. I was beginning to think "Better the devil you know ..." and was almost resigned to sticking with what I already had.
Then I found reviews of lunarpages.com ...
Sure, I found a few complaints, but in almost every case the problem was addressed, often in public via the lunarpages forums. It occurred to me that a company willing to open themselves up for potential public criticism was a sign of confidence in their ability to answer their customers' questions.
I transferred one of my sites to lunarpages to try them out - to my surprise and delight it was a painless process and was handled very quickly. I then decided to host a new site with them, a site I intend to use for testing things out for clients before publishing properly - I purchased a domain name and hosting package on Saturday afternoon, and it was available by teatime! I was astonished!!!
The third site I host (so far) has a .uk.com domain. I was unsure how to go about handling this as it has a non-standard "extension", so I asked support what to do. A couple of quick emails later it was all done.
My questions, both pre- and post-sales, have been answered very quickly and efficiently, a level of support which I have never experienced before.
On top of this, the cost of hosting is relatively cheap (especially with the current exchange rates!), and even the basic hosting package comes with FrontPage Extensions - I typically have to pay £25 per year, approximatley 50 dollars, for this in the UK.
Then of course there's the free software - fantastic!
In summary - in addition to the great value of packages, my confidence that lunarpages will repond to my questions (no matter how dumb!) quickly means I will definitely be hosting more sites with them.
Phil Cook |
| Submitted By : |
Phil Cook |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
82.10.49.146 |
| Add new response or edit existing response |
| Date Submitted : |
December 18th, 2006 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Good morning/afternoon,
I am a Lunarpages.com customer & have received assistance from several of your employees throughout my time as a client. However, I have recently needed service and some technical advice from your company. I must say, Erin Parker (of your customer service dept.) has offered more than supportive assistance, he has proven to offer the only voice that picks up the line EACH time I've called for support within my last 6-7 calls (CALLS PLACED ON DIFFERENT OCCASIONS - WITHIN VARIOUS DAYS & WEEKS)! I GENUINELY THINK SOMEONE SHOULD TAKE NOTICE OF THIS SORT OF DEDICATION. Further, as I recently contacted your office to acquire info on where I could send an exhorting note such as this, guess who happened to answer my call . . . Erin! The catch is - I don't even know his extension; let it be said that I have NEVER felt compelled or driven to write these types of letters of commendation ever. Yet, in this case, it would be an injustice if I hadn't.
Lastly, I'd like to express . . . I just wish customer support members of various companies which claim "business success" were as patient, resourceful & accommodating as your representatives, particularly Erin Parker. Thanks for listening. IT IS CLEAR - LUNARPAGES.COM HAS MADE THE DIFFERENCE! Please give this man a raise or something!
Best Regards,
J.D. Pérez-Ferdinand
Division of Financial Operations
Supervisor of Finance and E-Payables
65 Court Street, Brooklyn, N.Y. 11201
(718) 935-4509
jferdin2@schools.nyc.gov |
| Submitted By : |
JD Ferdinand |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
165.155.112.1 |
| Add new response or edit existing response |
| Date Submitted : |
December 10th, 2006 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Lunarpages is a great host. Been there for a while and always tries to solve problems we might have as soon as possible, even if it is something we messed up. The only minor problem I have ever had was gallery2 that used too much cpu but other than that, I have no complains for the past 4 years. I once had to move one of my friends accounts and money back gurantee was 100%, no dime taken. Excellent experience! |
| Submitted By : |
Mitko |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
88.80.112.4 |
| Add new response or edit existing response |
| Date Submitted : |
November 14th, 2006 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I have been using lunarpages for a few months now and their support responses to my questions have been the best i have ever experienced. They actually answer your question. I highly recommend them. |
| Submitted By : |
john |
| Submitted From : |
| |
