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Average Jury Ratings & Reviews of
IXWebHosting |
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Reliability
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Overall
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Below are some verdicts that users of our site have
given to
IXWebHosting . If you would like to submit your verdict about
IXWebHosting please use our submit page to review
IXWebHosting. |
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| Date Submitted : |
December 9th, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
4 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I have been with IXWebhosting for about 3 years.
I would like to say that I am happy with the company.
I gave a 4 out of 5 stars for these reasons:
1. Sometimes customer service is unreliable. If I call at night, or try their online chat I'm always transferred out of the country. It's normally a 10 - 15 minuet wait and it's a hit or miss with their knowledge. I have had quiet a few international reps not know a fix, or tell me one thing and come to find out it wasn't true. ( Like they couldn't tell me what the package I signed up for 3 years ago included and if it were better compared to what they offer now. They bluntly told me, " No, sorry, I can't look that information up. " So I called the domestic number the rep bent over backwards to help me. He was awesome, and he compared both and told me what I had was better. sheesh, why can't they all do that. CALL THE DOMESTIC NUMBER.
2. I hate their online chat, It takes them forever to respond and fix something and it's always over seas.
3. Their email server has a lot of down time, even during the day. Clients call me all upset and I have to tell them to HOLD ON that it will come back up. I feel I have to cover for them on this subject.
4. When they say unlimited space, it's not unlimited. They have a counter bar in the Webshell that shows how much 'space' you are using. I was told it was to monitor users so they aren't uploading their entire computer and using the server as a storage unit. That they HAD to do it because it was a SHARED server and everyone uses it. I have a lot of photographer clients that post weddings in their galleries so I use a ton of space. They told me when the counter got into the 90's to call them and they would try to switch me to a server that has more space. If I wanted a dedicated server, I would have to pay for it and it wasn't cheap, :(
5.They use to go offline every night around 1 a.m. EST and not come back up until around 3a.m. - 4 a.m. I'm a mom, so late hours is when I do most of my work. I will say that since they have moved from Kentucky to their new location (I think Ohio) that this problem has almost vanished.
These are my gripes, so they do not get 5 stars.
Pros:
1. Domestic Customer Service is great. I love it. I would much rather call them, I get better responses and MOST of the time they're very helpful. I would call back for another guy if I don't get the help needed, LOL. I will never to a trouble ticket as it takes a decade for them to fix a problem.
2. I have the unlimited domain name plan. Actually, unlimited everything practically for about 59.00 a quarter.
3. 5 free domain registrations. Oh yeah, and my clients pay me regardless.
4. Easy interface, OSCommerce, Wordpress installed, free scripts.
Site Builder
5. Gets better every year.
In my case, the only thing that really bugs me the most is the email accounts going offline. It drives me crazy. Hopefully with their new facility, they can work on perfection. There has been a big improvement in downtime in the past 3 years. I think they are growing into a better company, they just needed some time.
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| Submitted By : |
crittle |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
68.53.203.120 |
| Add new response or edit existing response |
| Date Submitted : |
November 23rd, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
STAY AWAY... STAY AWAY.... they mean trouble for your business....Extremely slow response with countless interruptions on a daily basis. I really curse the day I signed with them!!! I call them on a daily basis to bring the site up and running and I receive the same answer all the time....\"There was a temporary issue and it has been completely resolved by now. I am very sorry for this recent inconvenience, please accept my sincere apologies.
Our admin team is doing its best to provide you with the service that you deserve and keep the server\'s performance stable.\"
BUT this NEVER HAPPENS. |
| Submitted By : |
Christos |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
80.161.37.4 |
| Add new response or edit existing response |
| Date Submitted : |
November 19th, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
Never Ever Purchase from IX Web Hosting. They will screw you up. In the Start they were ok and offered a good customer service. I recommended to atleast 30 ppl and i have my own 15 accounts in ix of different customers. Their support and system admins are really stupid, they dont know what is the difference between an asp or php code. In an asp file they told me saw php code and therefore stopped my website for 5 days and after 5 days they applogised that it was mistake from their side. A totally un reliable company. If you are hosting a 5 page website or 15 page html website it is ok but never ever go for asp or php website. They will screw it up ||
STAY AWAY FROM THEM |
| Submitted By : |
yunusmember |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
81.98.110.213 |
| Add new response or edit existing response |
| Date Submitted : |
September 19th, 2008 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
We were with IX Web Hosting for 70 days. In those 70 days we probably contacted their support department 100+ times. We had non stop problems from day one. They do answer the phones but were rarely able to resolve the problems. Forget their trouble ticket system, they took an average of 3 days for a Russian to respond that they are looking into the problem. It got so bad that we attempted to contact the Owner Fathi on 3 different occasions, and on all three occasions he turned it over to a technical support mgr. that did nothing to help us. On the last instance we were having continuous problems with their MySQL server timing out. The technical support mgr called me and said there was a problem with their MySQL server and they were going to move us to a new MySQL server. After waiting 2 weeks we found out that never happened. With the MySQL problems still present they then came back and said our problem was our scheduler scripts (which now work fine on our new host) and there was nothing they could do. This was completely untrue and our scripts are now working perfectly on our new host. The last 3 weeks all of our websites were dirt slow to pull up, up and down several times, and their control panel was so slow it was almost unusable. Horrible Web Host and experience. Stay away from this company!!!
Todd Cogan |
| Submitted By : |
Todd Cogan |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
66.27.109.87 |
| Add new response or edit existing response |
| Date Submitted : |
August 9th, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Well, coming from a newbie into the website business, I got HAD! I didn't think of reading reviews on host companies before signing up for IXWEBHOSTING. Boy! Did I learn!
We made it about 7 months, hoping things would get better (after their big Move...), but it didn't. I, too, got lied to over and over when my site kept disappearing over and over. I'd be working on it, and like magic >POOF< it was gone... for Hours! Sometimes even Days! When it returned, it would be an older version that set me back about a month of updated info.
Their answer to everything, "It's working fine here. It must be YOUR side." ahem.... Finally after many months of dismay thinking we were just new and dumb, we got it out of them that we were on a bad server and it finally crashed...for 5 days! When it came back, it was supposed to be better and new! NOT! We went down just as much. But whenever we contacted them, it was the same thing... "Must be on your side."
Enough! We may be new, but we're not that naive! My best advice is always do your homework and read reviews. This was an awful experience for us. We didn't even get a refund on any of the time that we were down or unused service. (even though their terms of use allowed us a refund). Interesting, huh? |
| Submitted By : |
Curly |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
66.167.231.25 |
| Add new response or edit existing response |
| Date Submitted : |
August 3rd, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
Seems as though I am in the same boat with many others. I was very satisfied with the service until the end of 2007. Then things started to go down hill. I elected to move to a new server in February 2008 because I wanted to have access to PHP 5. This was a big mistake. I've been experiencing much unexplained downtime and they just tell me that I have to expect the unexpected since I am on a shared server. Their support seems to be completely incompetent and their admins evidently do not know how to run a large scale hosting infrastructure. I almost changed hosts at renewal time but I figured that I would never know if someone else would really be any better. I'm familiar with their system and I didn't have time to research a new host and move things over.
I'm very disappointed with ixhosting and I would not recommend them to anyone. If I were running a for-profit business on the web, I would definitely move ASAP. |
| Submitted By : |
kerfuffle |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
72.70.73.61 |
| Add new response or edit existing response |
| Date Submitted : |
August 3rd, 2008 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Placed a ticket (recommended by support) for non-functional cgi to enable the backend of the store to work. Counting 6 days and tech support has yet to respond to this issue. Do they have systems admin only available Mon. - Fri from 830 am to 5:00 pm? I called the tech support on the phone which took 15 minutes on hold. This isn't a way to run a webhost company and expect satisfied customers. I cannot work on the store front end without the backend being accessible.
24 hours from now, I will be seeing about moving my website if a response is not received. |
| Submitted By : |
jim |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
167.171.104.98 |
| Add new response or edit existing response |
| Date Submitted : |
August 1st, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
IXwebhosting was good for the first 3 years. For the past year they have been a webhost from hell. I call tech support and after an hour on hold, they tell me its my computer that cannot pull up my site. Funny, I can visit any site on the internet but yet "my computer" fails to pull up my site hosted by IXwebosting. The bad news... their service is getting worse! Don't be drawn in by the price, if nobody can see your site whats the use. One thing you can count on is its never a problem with their servers... it will always be your computer thats at fault. Don't waste your time with IXwebhosting! |
| Submitted By : |
truth_about_ix |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
68.221.177.129 |
| Add new response or edit existing response |
| Date Submitted : |
July 22nd, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
As with the other IX Hosting reviews, they started out great, no problems, servers hardly ever down and good reliable tech support.
I'd say since around March 2008 or so their servers and service have really sucked! No other way to put it. They moved from Kentucky to Columbus, OH with a promise of better servers and service. That didn't help at all.
Linux Servers are down OFTEN! E-mail to tech support used to get answered in a fews hours, now it over 24 hours or more. If you call tech support you usually end up 15 - 25th in line on hold.
Take your business elswhere! They have had plenty of time to get their act together and have not improved at all! |
| Submitted By : |
RadAds |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
66.61.48.131 |
| Add new response or edit existing response |
| Date Submitted : |
July 21st, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
i have two accounts with ixwebhosting, one in new data center (ip: 98.130.*.*), the other in old data center (76.163.*.*, now moved to the new data center), and i decide to leave ixwebhosting, reasons:
1. it refuses to restore or backup db, saying "we do not make such procedures on a regular basis", and keep asking me to use DTS. my db is 5GB, i can not make it through DTS. i ask several times and explain my db size is big, it still refuse to do it.
2. it refuses to backup files. one of my site has over 20,000 files, i encounter CGI timeout when i try to zip and download them. i go to ixwebhosting and explain the situation, it still refuse to do it. the reason is "we provide backups services only in special situations"
3. no backups. a live person told me that they backup my db twice a week. one of my site was cracked, and i ask them to provide a bakup, it told me they don't have any backup for my db at all.
4. Unauthorized site changes. we found the db of one of our site roll back to last month backup after the server down, and some new orders lost. i asked the livechat person and also placed a ticket for it, the ixwebhosting ducked my question and did not tell me the truth.
5. slow speed. we access our web sites in the states, europe and china, found it is very slow for visitors in europe and china (ping response: time=340ms~600ms)
now we will place a ticket asking for bakup the site. as the live person said "we provide backups services only in special situations, such as moving sites", the ixwebhosting has no reason to refuse me this time. |
| Submitted By : |
tin |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
121.32.8.23 |
| Add new response or edit existing response |
| Date Submitted : |
July 20th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
I've been using this hosting for more than a year and at the beginning I thought I found the perfect hosting. But as everyone said this was about 6 month ago. Now I totally changed my mind. I needed to wait more than three weeks to solve a problem in my database that caused my website to become offline. If I had access to the server I would have done it in 10min at most. So my advice to anyone looking for a review on this hosting, don't come near it |
| Submitted By : |
Dirar |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
213.6.37.9 |
| Add new response or edit existing response |
| Date Submitted : |
July 20th, 2008 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
STAY AWAY!!!
Many others said you get what you pay for, in this case is even less.
Service is intermittent, site goes down every once in a while. Also runs pretty slow, but, hey, what do you want for $13/month UNLIMITED sites? Its an obvious trap. Be cheap, just NOT THIS CHEAP.
Customer service just makes you waist your time explaining a problem, and never ever solve it, not even when they say they will, THE WORST.
I tried to set up a newsletter system using phplist, first they told me I had a 200 messages/hour, then they supposedly upgraded it to 300/hour, my email got suspended for a whole day after sending 150 messages. They advertise they can whitelist an email address, so you can send more email in special situations(newsletters). But in the end and after waiting for your ticket to get answered, you'll get a negative response, some nonsense like this "We can't whitelist your address because your intended 100 messages an hour rate is too high, it will overload our servers". Seriously, any decent server has a limit of 300-500 messages /hour, on their cheapest shared plans, and you don't need to take this absurd excuses.
Also, their email system has some retarded "pop-before-smtp" security feature, which makes smtp only available for MS Outlook use.
If I could set font size to XXL I would, just to make sure you read:
STAY AWAY FROM THEM! |
| Submitted By : |
nachotronics |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
190.15.193.81 |
| Add new response or edit existing response |
| Date Submitted : |
June 1st, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
3 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
As with what others have said, this web host has gone downhill. I actually hold two separate accounts with this host and they are set up on two separate servers. One of them is down just about every day, the other actually stays up mostly. Whenever I contact the support desk about the poorly performing server, I get the standard "We apologise for the inconvenience, our technical team are resolving the issue and it will be fixed shortly" (I'm sure this is a copy and paste from a file of standard answers they use). I got so furious finally that I insisted on my databases being moved to a more reliable server. They obliged and I haven't had any more problems since. And again as with what other's have experienced, it now takes forever for someone to respond at the help desk - it used to be almost instantaneous.
If you are with them, put your foot down and ask for a better server (and service). If you're not, you'd probably be better off looking elsewhere. There's something that just doesn't quite sit right with this company. |
| Submitted By : |
whimZefx |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
220.253.75.215 |
| Add new response or edit existing response |
| Date Submitted : |
May 29th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
When we first started using this service we were ecstatic. Our company develops websites and we started using IX heavily. Their customer support was amazing, and they bent over backwards to help us in any way possible
We especially liked that we could add dedicated IPs. We got an account just for "Staging" and testing. We can create up to 16 IPs (for free) for each one of our accounts so we could use the service to show work to clients and to do testing. Excellent.
HOWEVER, in the last 6-12 months the service has gone steadily downhill. The server response and uptime has gone down the toilet on all our accounts. Customer support has gotten much less helpful (chatting with technical support now is painfully slow and invariably ends with us being told that we should just open a ticket - I don't know why they even have tech support). We monitor their uptime using IPCheck so we can see what's been happening to the servers over the last while and we can say, certainly, that their service has steadily gotten worse and worse.
We are now looking for other hosting options and have begun move our customer sites off of IX. I used to recommend IX to everyone.... not any more! |
| Submitted By : |
HardlyNoticable |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
24.68.138.163 |
| Add new response or edit existing response |
| Date Submitted : |
May 6th, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
3 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
The first 3 years on IX webhosting were very good although I have had more problems recently. The MYSQL databases only went down once for about 8 hours in that time. If you have a highly visited complicated site make sure you configure the 404 error pages because ixwebhosting have teamed up with the spammers at searchportal.information.com and if you don't use your own 404 pages they show a page which looks like a legitimate page which has sponsored links on it. At first I though it was dns poisoning. I never even thought that my own web provider would be doing it, when I asked them they said it was true and it is actually written in the contract. If my site was't so complex I would have gone to another hosting service by now. |
| Submitted By : |
JOHN |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
88.3.194.243 |
| Add new response or edit existing response |
| Date Submitted : |
April 25th, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
3 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Up until about 3 months ago, my review would have been much different. I have hosted multiple sites there for over 4 years. However, recently all hell has broken loose and they are unwilling or unable to correct some issue. It all started when they were moving data centers. In which my sites and email were down for 2 whole days. After that, I could not connect via FTP to update my sites, when I did I either got kicked off or connected at incredibly low speeds, bps not even Kbps. Tried to contact tech support via live chat and was told there was no issue. They told me to try another ftp client software. I did try another client software and still couldn't connect. Contacted support and the same thing, there's not a problem. Finally after 18 tries FTP client software was able to connect, only to kick me out within 3 minutes.
Email!!!!! Don't be in a hurry to get emails. For the last 3 months it can take over 4 hours to receive an email.
Now I have another issue with the DNS servers. Called this time and got to speak with a gentleman who had no clue and had no ability to help me. All he could do was to enter a support ticket. This issue makes it impossible for an order to be entered, therefore shutting me down until somebody get around to looking at it. Not acceptable.
This is the kicker. They recently added a feature to leave comments of support help after you call. Recording states "wait 90 seconds after your call to answer a few question on the support you received." So I waited about 3 minutes when I got "An error has occurred, Goodbye" and the phone went dead.
Just like the rest of the company, IT ISN'T WORKING!!!!!! Stay away. |
| Submitted By : |
chuck |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
24.8.138.130 |
| Add new response or edit existing response |
| Date Submitted : |
April 24th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Web site crashed because of their hardware failure. Web site is currently down 13 hours and counting |
| Submitted By : |
Jon |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
64.207.51.160 |
| Add new response or edit existing response |
| Date Submitted : |
February 9th, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Difficult to rate this host -- their customer support is friendly, prompt, reliable ... their service is up all the time as far as I'm concerned ... but their marketing info does not agree with their "fair use policy" -- even though I signed up for the "expert plan" which at the time allowed 300gb of online storage, in fact they are capping me at 50gb because I'm using more space than the "average" user.
Some of their marketing material says "unlimited" web space, some says "1500gb" -- depending on version and date, but 50gb is a far cry from this.
I'm not a huge bandwidth user because I'm only using the website to store and display family pictures (yes, lots of them) and was only expecting to upload a little over 100gb -- so 300 gb seemed like lots of headroom ! I'm now at 60gb and was working with live chat support to fix the space problem that I was running into and now I find that 300gb does not equal 300gb -- it equals 50gb -- or whatever, in their sole discretion (from their fair use policy) they want to cap me at based on the average users use.
So is the price good ? not anywhere near as good if 50gb is the cap. Is their service good -- they said that they'll help me find another provider !! Great. Not. |
| Submitted By : |
David Thompson |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
68.202.22.149 |
| Add new response or edit existing response |
| Date Submitted : |
February 3rd, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
I've finally moved my websites off IX and wonder why I suffered for so long. Their service in the past year has been so bad.
Having just re-hosted my sites, my spam volume is 1% of what it was. Now maybe I will stop getting blacklisted and spoofed, too. Every time I would complain they would say that is the way it is, spam assasin tags it. Well, it doesn't. I was getting 500 spam emails in Russian a day plus 200+ obscene ones and bingo it just stopped overnight when I rehosted.
They suggest you organize your email to go out smtp via comcast but if there are problems with that, i.e. blacklist by comcast, then they would tell me to call comcast, I'd call comcast and they would say to call the hosting company; they don't support any email going out over their network that isn't @comcast.net. It is a fun little tech support joke. Passing off the customer and making her suffer horrible email problems with no resolution. The phone support people are obviously in a tough situation and have become cynical and snotty.
They used to give me a credit when I would find the servers down, but lately they would say that I would have to document how long the servers were do | |
