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Average Jury Ratings & Reviews of
IXWebHosting |
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Reliability
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Below are some verdicts that users of our site have
given to
IXWebHosting . If you would like to submit your verdict about
IXWebHosting please use our submit page to review
IXWebHosting. |
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| Date Submitted : |
August 9th, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Well, coming from a newbie into the website business, I got HAD! I didn't think of reading reviews on host companies before signing up for IXWEBHOSTING. Boy! Did I learn!
We made it about 7 months, hoping things would get better (after their big Move...), but it didn't. I, too, got lied to over and over when my site kept disappearing over and over. I'd be working on it, and like magic >POOF< it was gone... for Hours! Sometimes even Days! When it returned, it would be an older version that set me back about a month of updated info.
Their answer to everything, "It's working fine here. It must be YOUR side." ahem.... Finally after many months of dismay thinking we were just new and dumb, we got it out of them that we were on a bad server and it finally crashed...for 5 days! When it came back, it was supposed to be better and new! NOT! We went down just as much. But whenever we contacted them, it was the same thing... "Must be on your side."
Enough! We may be new, but we're not that naive! My best advice is always do your homework and read reviews. This was an awful experience for us. We didn't even get a refund on any of the time that we were down or unused service. (even though their terms of use allowed us a refund). Interesting, huh? |
| Submitted By : |
Curly |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
66.167.231.25 |
| Add new response or edit existing response |
| Date Submitted : |
August 3rd, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
Seems as though I am in the same boat with many others. I was very satisfied with the service until the end of 2007. Then things started to go down hill. I elected to move to a new server in February 2008 because I wanted to have access to PHP 5. This was a big mistake. I've been experiencing much unexplained downtime and they just tell me that I have to expect the unexpected since I am on a shared server. Their support seems to be completely incompetent and their admins evidently do not know how to run a large scale hosting infrastructure. I almost changed hosts at renewal time but I figured that I would never know if someone else would really be any better. I'm familiar with their system and I didn't have time to research a new host and move things over.
I'm very disappointed with ixhosting and I would not recommend them to anyone. If I were running a for-profit business on the web, I would definitely move ASAP. |
| Submitted By : |
kerfuffle |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
72.70.73.61 |
| Add new response or edit existing response |
| Date Submitted : |
August 3rd, 2008 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Placed a ticket (recommended by support) for non-functional cgi to enable the backend of the store to work. Counting 6 days and tech support has yet to respond to this issue. Do they have systems admin only available Mon. - Fri from 830 am to 5:00 pm? I called the tech support on the phone which took 15 minutes on hold. This isn't a way to run a webhost company and expect satisfied customers. I cannot work on the store front end without the backend being accessible.
24 hours from now, I will be seeing about moving my website if a response is not received. |
| Submitted By : |
jim |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
167.171.104.98 |
| Add new response or edit existing response |
| Date Submitted : |
August 1st, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
IXwebhosting was good for the first 3 years. For the past year they have been a webhost from hell. I call tech support and after an hour on hold, they tell me its my computer that cannot pull up my site. Funny, I can visit any site on the internet but yet "my computer" fails to pull up my site hosted by IXwebosting. The bad news... their service is getting worse! Don't be drawn in by the price, if nobody can see your site whats the use. One thing you can count on is its never a problem with their servers... it will always be your computer thats at fault. Don't waste your time with IXwebhosting! |
| Submitted By : |
truth_about_ix |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
68.221.177.129 |
| Add new response or edit existing response |
| Date Submitted : |
July 22nd, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
As with the other IX Hosting reviews, they started out great, no problems, servers hardly ever down and good reliable tech support.
I'd say since around March 2008 or so their servers and service have really sucked! No other way to put it. They moved from Kentucky to Columbus, OH with a promise of better servers and service. That didn't help at all.
Linux Servers are down OFTEN! E-mail to tech support used to get answered in a fews hours, now it over 24 hours or more. If you call tech support you usually end up 15 - 25th in line on hold.
Take your business elswhere! They have had plenty of time to get their act together and have not improved at all! |
| Submitted By : |
RadAds |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
66.61.48.131 |
| Add new response or edit existing response |
| Date Submitted : |
July 21st, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
i have two accounts with ixwebhosting, one in new data center (ip: 98.130.*.*), the other in old data center (76.163.*.*, now moved to the new data center), and i decide to leave ixwebhosting, reasons:
1. it refuses to restore or backup db, saying "we do not make such procedures on a regular basis", and keep asking me to use DTS. my db is 5GB, i can not make it through DTS. i ask several times and explain my db size is big, it still refuse to do it.
2. it refuses to backup files. one of my site has over 20,000 files, i encounter CGI timeout when i try to zip and download them. i go to ixwebhosting and explain the situation, it still refuse to do it. the reason is "we provide backups services only in special situations"
3. no backups. a live person told me that they backup my db twice a week. one of my site was cracked, and i ask them to provide a bakup, it told me they don't have any backup for my db at all.
4. Unauthorized site changes. we found the db of one of our site roll back to last month backup after the server down, and some new orders lost. i asked the livechat person and also placed a ticket for it, the ixwebhosting ducked my question and did not tell me the truth.
5. slow speed. we access our web sites in the states, europe and china, found it is very slow for visitors in europe and china (ping response: time=340ms~600ms)
now we will place a ticket asking for bakup the site. as the live person said "we provide backups services only in special situations, such as moving sites", the ixwebhosting has no reason to refuse me this time. |
| Submitted By : |
tin |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
121.32.8.23 |
| Add new response or edit existing response |
| Date Submitted : |
July 20th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
I've been using this hosting for more than a year and at the beginning I thought I found the perfect hosting. But as everyone said this was about 6 month ago. Now I totally changed my mind. I needed to wait more than three weeks to solve a problem in my database that caused my website to become offline. If I had access to the server I would have done it in 10min at most. So my advice to anyone looking for a review on this hosting, don't come near it |
| Submitted By : |
Dirar |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
213.6.37.9 |
| Add new response or edit existing response |
| Date Submitted : |
July 20th, 2008 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
STAY AWAY!!!
Many others said you get what you pay for, in this case is even less.
Service is intermittent, site goes down every once in a while. Also runs pretty slow, but, hey, what do you want for $13/month UNLIMITED sites? Its an obvious trap. Be cheap, just NOT THIS CHEAP.
Customer service just makes you waist your time explaining a problem, and never ever solve it, not even when they say they will, THE WORST.
I tried to set up a newsletter system using phplist, first they told me I had a 200 messages/hour, then they supposedly upgraded it to 300/hour, my email got suspended for a whole day after sending 150 messages. They advertise they can whitelist an email address, so you can send more email in special situations(newsletters). But in the end and after waiting for your ticket to get answered, you'll get a negative response, some nonsense like this "We can't whitelist your address because your intended 100 messages an hour rate is too high, it will overload our servers". Seriously, any decent server has a limit of 300-500 messages /hour, on their cheapest shared plans, and you don't need to take this absurd excuses.
Also, their email system has some retarded "pop-before-smtp" security feature, which makes smtp only available for MS Outlook use.
If I could set font size to XXL I would, just to make sure you read:
STAY AWAY FROM THEM! |
| Submitted By : |
nachotronics |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
190.15.193.81 |
| Add new response or edit existing response |
| Date Submitted : |
June 1st, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
3 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
As with what others have said, this web host has gone downhill. I actually hold two separate accounts with this host and they are set up on two separate servers. One of them is down just about every day, the other actually stays up mostly. Whenever I contact the support desk about the poorly performing server, I get the standard "We apologise for the inconvenience, our technical team are resolving the issue and it will be fixed shortly" (I'm sure this is a copy and paste from a file of standard answers they use). I got so furious finally that I insisted on my databases being moved to a more reliable server. They obliged and I haven't had any more problems since. And again as with what other's have experienced, it now takes forever for someone to respond at the help desk - it used to be almost instantaneous.
If you are with them, put your foot down and ask for a better server (and service). If you're not, you'd probably be better off looking elsewhere. There's something that just doesn't quite sit right with this company. |
| Submitted By : |
whimZefx |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
220.253.75.215 |
| Add new response or edit existing response |
| Date Submitted : |
May 29th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
When we first started using this service we were ecstatic. Our company develops websites and we started using IX heavily. Their customer support was amazing, and they bent over backwards to help us in any way possible
We especially liked that we could add dedicated IPs. We got an account just for "Staging" and testing. We can create up to 16 IPs (for free) for each one of our accounts so we could use the service to show work to clients and to do testing. Excellent.
HOWEVER, in the last 6-12 months the service has gone steadily downhill. The server response and uptime has gone down the toilet on all our accounts. Customer support has gotten much less helpful (chatting with technical support now is painfully slow and invariably ends with us being told that we should just open a ticket - I don't know why they even have tech support). We monitor their uptime using IPCheck so we can see what's been happening to the servers over the last while and we can say, certainly, that their service has steadily gotten worse and worse.
We are now looking for other hosting options and have begun move our customer sites off of IX. I used to recommend IX to everyone.... not any more! |
| Submitted By : |
HardlyNoticable |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
24.68.138.163 |
| Add new response or edit existing response |
| Date Submitted : |
May 6th, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
3 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
The first 3 years on IX webhosting were very good although I have had more problems recently. The MYSQL databases only went down once for about 8 hours in that time. If you have a highly visited complicated site make sure you configure the 404 error pages because ixwebhosting have teamed up with the spammers at searchportal.information.com and if you don't use your own 404 pages they show a page which looks like a legitimate page which has sponsored links on it. At first I though it was dns poisoning. I never even thought that my own web provider would be doing it, when I asked them they said it was true and it is actually written in the contract. If my site was't so complex I would have gone to another hosting service by now. |
| Submitted By : |
JOHN |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
88.3.194.243 |
| Add new response or edit existing response |
| Date Submitted : |
April 25th, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
3 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Up until about 3 months ago, my review would have been much different. I have hosted multiple sites there for over 4 years. However, recently all hell has broken loose and they are unwilling or unable to correct some issue. It all started when they were moving data centers. In which my sites and email were down for 2 whole days. After that, I could not connect via FTP to update my sites, when I did I either got kicked off or connected at incredibly low speeds, bps not even Kbps. Tried to contact tech support via live chat and was told there was no issue. They told me to try another ftp client software. I did try another client software and still couldn't connect. Contacted support and the same thing, there's not a problem. Finally after 18 tries FTP client software was able to connect, only to kick me out within 3 minutes.
Email!!!!! Don't be in a hurry to get emails. For the last 3 months it can take over 4 hours to receive an email.
Now I have another issue with the DNS servers. Called this time and got to speak with a gentleman who had no clue and had no ability to help me. All he could do was to enter a support ticket. This issue makes it impossible for an order to be entered, therefore shutting me down until somebody get around to looking at it. Not acceptable.
This is the kicker. They recently added a feature to leave comments of support help after you call. Recording states "wait 90 seconds after your call to answer a few question on the support you received." So I waited about 3 minutes when I got "An error has occurred, Goodbye" and the phone went dead.
Just like the rest of the company, IT ISN'T WORKING!!!!!! Stay away. |
| Submitted By : |
chuck |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
24.8.138.130 |
| Add new response or edit existing response |
| Date Submitted : |
April 24th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Web site crashed because of their hardware failure. Web site is currently down 13 hours and counting |
| Submitted By : |
Jon |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
64.207.51.160 |
| Add new response or edit existing response |
| Date Submitted : |
February 9th, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Difficult to rate this host -- their customer support is friendly, prompt, reliable ... their service is up all the time as far as I'm concerned ... but their marketing info does not agree with their "fair use policy" -- even though I signed up for the "expert plan" which at the time allowed 300gb of online storage, in fact they are capping me at 50gb because I'm using more space than the "average" user.
Some of their marketing material says "unlimited" web space, some says "1500gb" -- depending on version and date, but 50gb is a far cry from this.
I'm not a huge bandwidth user because I'm only using the website to store and display family pictures (yes, lots of them) and was only expecting to upload a little over 100gb -- so 300 gb seemed like lots of headroom ! I'm now at 60gb and was working with live chat support to fix the space problem that I was running into and now I find that 300gb does not equal 300gb -- it equals 50gb -- or whatever, in their sole discretion (from their fair use policy) they want to cap me at based on the average users use.
So is the price good ? not anywhere near as good if 50gb is the cap. Is their service good -- they said that they'll help me find another provider !! Great. Not. |
| Submitted By : |
David Thompson |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
68.202.22.149 |
| Add new response or edit existing response |
| Date Submitted : |
February 3rd, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
I've finally moved my websites off IX and wonder why I suffered for so long. Their service in the past year has been so bad.
Having just re-hosted my sites, my spam volume is 1% of what it was. Now maybe I will stop getting blacklisted and spoofed, too. Every time I would complain they would say that is the way it is, spam assasin tags it. Well, it doesn't. I was getting 500 spam emails in Russian a day plus 200+ obscene ones and bingo it just stopped overnight when I rehosted.
They suggest you organize your email to go out smtp via comcast but if there are problems with that, i.e. blacklist by comcast, then they would tell me to call comcast, I'd call comcast and they would say to call the hosting company; they don't support any email going out over their network that isn't @comcast.net. It is a fun little tech support joke. Passing off the customer and making her suffer horrible email problems with no resolution. The phone support people are obviously in a tough situation and have become cynical and snotty.
They used to give me a credit when I would find the servers down, but lately they would say that I would have to document how long the servers were down to get the credit. They don't know? Of course they do, they just want to put the burden of proof on me so they don't have to pay. |
| Submitted By : |
Anna |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
24.128.78.188 |
| Add new response or edit existing response |
| Date Submitted : |
January 15th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
After my latest round of problems with IX I've decided to post my experiences. Well it looks like most people have/had the same issues and feelings about IX web hosting. There are so many issues that others have touched on regarding support. Live chat is a joke - Russian operators who tell you to submit a ticket. Submitting tickets is even funnier. I currently have one open that's been open for 2 weeks now, and they don't even respond for 2-3 days. Calling in is an experience that makes you want to strangle someone. I think they have 2-3 people answering all calls because you always get thrown into a queue and hear "you are currently number 34 in line". I've found that I usually wait at least an hour for phone support.
Here are the four biggest issues I've had over the last few years:
1. Restoring to server backups without telling me - there have been several occasions where new code on our server was rolled back to an older version. Normally we find this out because a customer will ask why their issue wasn't fixed when it was in fact fixed. They seem to roll everything back every couple of weeks and don't let you know, so be sure to keep current backups locally and be prepared to upload them again whenever IX does a rollback without telling you.
2. High amounts of spam through their servers - there have been email accounts set up, and literally within minutes there will be spam messages. They say spamassassin is enabled on all accounts but if it is, it is not configured the way it should be. I've never seen as much spam as what comes through email accounts on IX web servers.
3. Unauthorized site changes - IX web hosting told us last year that our database was being moved to a new server. Most of our sites are db driven and pull from a central database, so this meant we would have to go through each site and make appropriate changes. We asked them not to move our database until we were finished making the changes on our end and they said "don't worry about it, we have a script that will handle it". We again told them not to do anything until we were done on our end, and 24 hours later, BAM, all our sites were down. We had a LOT of angry customers thanks to IX on that one.
4. Trouble tickets going unanswered forever - our most recent ticket still hasn't been attended to. We're forced to move our db to another hosting company and IX is not cooperating with us. We requested a backup because their settings cause it to time out when exporting through php MyAdmin so we were at their mercy. It's been two weeks now and the backup still has not been created.
In summary, if you're considering IX webhosting for anything other than a personal brochure type website, I strongly advise against using IX. If you're reading these IX web hosting reviews for sound advice, stay away from them! I've never experienced anything as bad as what they're putting me through right now. |
| Submitted By : |
Jake |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
24.254.199.197 |
| Add new response or edit existing response |
| Date Submitted : |
October 27th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Their control panel may be the slowest in the industry. It takes anywhere between to 5 to 15 minutes to create a domain or email account. I just now clicked on a button to create an email accounts, then searched web to write a review and I am finishing it now. As I am typing this review. It still did not complete! |
| Submitted By : |
meher |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
70.131.246.104 |
| Add new response or edit existing response |
| Date Submitted : |
October 10th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
Ugh...where to start. I have to say I was very pleased with this web host a year ago. They offer a great deal of services for a low price, and when it is working well, there are, of course, no complaints. Recently, my sites have been down more often than not. I am on the Windows hosting plan and my ASP pages will not function.
Of course, if you submit a trouble ticket and wait - in a day or so they'll reset the server and blame you for the problem. I have told them over and over that my site was running fine for a year (all DBs closed and all asp written correctly) yet they continue to tell me that this is my problem. One of my sites isn't even running a DB - I just have ASP set up for future programming. The reality is the servers are shared and they don't seem to be able to control them very well.
The best solution has been to submit a trouble ticket and call tech support immediately. I've waited for over 2 hours to talk to a human but they are usually able to get the problem solved (temporarily). If you experience a problem, this is what you have to do to get it fixed. If you try the CHAT feature you wind up talking to someone in Eastern Europe with very poor English skills that cannot help. If you submit a trouble ticket alone, without calling, they tell you to try chat next time. Ofter the problem will be remedied before the tech people get to the trouble ticket and you'll get a mesaage like "Your site is running fine for us - it MUST BE YOU!"
Ugh...so frustrating. I have researched tons of services and I'm not sure what to do. I definitely would not recommend IX Web Hosting at this time, at least if you are planning to use a Windows Hosting Service. Maybe if they are able to clean up their act...who knows.
Truly,
Seeker of a windows server that works |
| Submitted By : |
Liz |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
70.245.220.100 |
| Add new response or edit existing response |
| Date Submitted : |
October 7th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I decided to go with IX Web Hosting since they had fairly good prices and seemed reliable according to some reviews and their offerings.
Everything worked fine, until I decided to start using the service a bit more. The moment I set up my blog, I noticed I was having technical issues every night.
The database usually failed, rendering the site unusable until I got in touch with tech support.
This continues to happen.
Great host if you have something that's not critical there (or something that doesn't need to be up 100% of the time). Otherwise avoid it.
The forum on my site also got hacked, even though the software I was using came with the web host, no modifications or additions from myself.
Highly unreliable. So you get what you pay for. |
| Submitted By : |
Mike |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
124.170.151.153 |
| Add new response or edit existing response |
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