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Average Jury Ratings & Reviews of
HostLogical |
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Reliability
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Below are some verdicts that users of our site have
given to
HostLogical . If you would like to submit your verdict about
HostLogical please use our submit page to review
HostLogical. |
Are
you an administrator or staff member of
HostLogical ?
If so click here
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| Date Submitted : |
March 8th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Bad, Bad, Bad, bought 4 domain names & business hosting packages through UKWEB with payment being taken by HOSTLOGICAL, can't access any of the facilities, set up one website but couldn't access any of the file management facilities. No email, phone call response. Find 3 domains are registered with heart & the other.com domain THAT I PAID FOR is being used by someone else & guess who!!! GO DADDY SOFTWARE, INC. Advice be very careful as loads of scammers & 1 time tryers passing off as big solid business' I am going to put in fraud investigation with my cardholder & with the so called members who passed my details & products onto someone else. I never got what I paid for & it appears that certain domains have been given or sold to someone else that were paid for by myself. I can't access the logon page to the new management! team of UK:WEB even with the original information obtained from UKWEB on purchase. Yes & my business' have been damaged by such shite. Missing all christmas sales & in a position where i'm unable to develop my other business sites. Ratings on price yes great if you get what you paid for but a total rip off when you get charged several times for the same product & not get what you paid for in the first place. |
| Submitted By : |
madatcons |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
195.93.21.104 |
| Add new response or edit existing response |
| Date Submitted : |
January 22nd, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
3 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I have also had a series of problems with accounts opened with Hostlogical which were then tranfered to UKWeb. The packages were a good deal but from May - December 2006 they did not answer e-mails, telephone calls or letters. I eventually discovered my accounts had been tranfered from UKWeb to Heart Internet without informing me. Eventually I accessed the accounts at heartinternet.co.uk, but confusingly I had to use the orginal email address used when opening the account (now defunct) and the orginal default password given by hostlogical. UKWeb appear to have gone through an unpleasant period of mis-management in 2006, HOWEVER I have been in contact with Lee Curtis who has recently taken over at UKWeb and he was very helpful in sorting out the problems I had and seems keen to set things right! |
| Submitted By : |
Frog |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
158.223.163.200 |
| Add new response or edit existing response |
| Date Submitted : |
January 16th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Dear Reader,
I am the new owner of UKWEB. I bought the business in good faith to discover that in a previous incarnation, that this business was not managed very well.
Whilst, I can't speak for HostLogical - I can assure all customers, past, present and future - that UK:WEB is no longer under the leadership of M. Prust.
We will do our level best to repair the damage to UK:WEB's reputation.
Please contact us if you have any questions, issues or suggestions - and they will be acted upon promptly. |
| Submitted By : |
Lee |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
203.48.251.85 |
| Add new response or edit existing response |
| Date Submitted : |
September 20th, 2006 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Here's how I sorted my problem with HostLogical - it took 3 days of hard work but I think it's all cleared up now...
FYI, Here's how I sorted my HostLogical problems out, and here's their response...
________________________________________
From: Support - UKWEB [mailto:support@ukwebhosting.co.uk]
Sent: 19 September 2006 19:50
To: Pat Wood
Subject: Re: URGENT COMPLAINT
Hi Pat,
Thanks for your email.
Ok, I have raised the necessary transfer form and will fax that first thing tomorrow (Wednesday) along with Payment details etc and the confirmation letter. As soon as that is done I will also give Nominet a call to ensure that it has been received etc.
In terms of your other comments, I can't really say too much as we are currently pursuing a number of different legal channels against Mr Prust for various items that have gone into disarray.
Please accept my aplogises for the trouble that you have gone through and hopefully we are now taking the steps to get this issue resolved for you ASAP.
Regards
Emma
UKWEB
----- Original Message -----
From: Pat Wood
To: support@ukwebhosting.co.uk
Sent: Tuesday, September 19, 2006 12:05 PM
Subject: RE: URGENT COMPLAINT
Thank you for the response.
All we want is the domain that I registered with the famous Matthew Prust (when he operated under the name HostLogical) – xxxxxxxxxx.co.uk to be registered in our name (xxxxxxxxxxx Limited) and not HostLogical. This requires the REGISTRANT NAME to be changed.
This is the first time I’ve had a response from any business related to Mr Prust so I should count myself lucky. Last time we had to find his mobile number by trawling the many, many forums written about this guy.
I would appreciate that you resolve this issue within the next 24hrs. I would also appreciate an apology from Matthew Prust who has caused my company no end of hassle through the cleanup of the legacy of the appalling customer service he has provided in his many failed businesses.
We are, as mentioned below, in talks with researchers at Watchdog and one other consumer affairs programme. We are also in the process of filing a dispute procedure with Nominet and have a stamped envelope ready to send to Nominet and Trading Standards with print outs of many of the complaints Mr Prust’s legacy has generated for your companies and his from customers old and new. Nominet informed me that if the evidence is compelling enough, you will be black marked (personally and as a business) from ever acting as an agent on their behalf.
We also have a private detective on stand by with Matthew Prust’s home details (and last known addresses) in order to get the necessary domain transfer forms signed and to collect HostLogical signed, headed notepaper to validate the domain transfer. If this fails, we will be seeking advice from Shoreham Air Show and Vicki Cameron who both appear, through Google searches, to be friends or acquaintances of Mr Prust.
Our lawyers have all this evidence and material on file to take this matter through the courts to put a stop to the dreadful service you provide to your customers.
I apologise for taking matters so far. Please make your management aware of the trouble Mr Prust has caused me and many other previous customers. I have a sneaking suspicion that you, Emma, may well be another of Mr Prust’s many aliases, sorry to sound cynical if not – ask him about his friend/colleague Matt Smith.
FYI, I have pasted a number of links for the pages that I will be sending to the relevant authorities if this mater is not cleared up by 12:00 noon Wednesday 19th September.
Yours truly,
Pat Wood
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| Submitted By : |
Pat |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
81.151.10.86 |
| Add new response or edit existing response |
| Date Submitted : |
June 30th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
This company is still a bunch of scammers. My domain and hosting was due for renewal, so contacted them to confirm cost. Replied straight away with cost so I made payment. Since making payment domain name has expired and the company has taken no action. Spent a week e-mailing and calling - NO RESPONSE! Given up trying to get response so will be filing grievance with worldpay to at least try and get money back. Now trade as UKWebhosting. Will be contacting watchdog. Incidentally contacted Shoreham Airshow press officer, as they are a sponsor of this event, to tell them what a bunch of *"@! they are and are sullying their good name. |
| Submitted By : |
Necula |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
193.133.200.55 |
| Add new response or edit existing response |
| Date Submitted : |
June 9th, 2006 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
I have just emailed BBC watchdog about these people so hopefully something will get done about it.....
I notice their site works okay........
Might it be worthwhile trying to contact the people who deal with the online finance side of their busines to see if they can stop paying them for what is so obviously a complete scam?
Something must be done about this, the people running this awful site are going to be millionaires at the rate they are going and the customers are all going to be bankrupt! |
| Submitted By : |
dj id |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
80.41.192.110 |
| Add new response or edit existing response |
| Date Submitted : |
April 6th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
I was also convinced by the prices, when I first bought I was a newbie to web hosting. The support was horrific, and they wouldn't allow me to move my domain. Now they've changed to ukwebhosting, I've tried contacting them but I have just been ignored. My website is still online, but I have no control over it at all. I would highly disagree with anyone thinking about buying hosting from their new alias.
Thanks,
Iain |
| Submitted By : |
Iain |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
88.111.189.249 |
| Add new response or edit existing response |
| Date Submitted : |
March 12th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
I'm currently researching a way to sue and criminally prosecute the people running what was Hostlogical (now UKwebhosting/Open Internet Services). If anyone has any other info on this guy, I'd like to know about it - I can be reached at toksik@ntlworld.com
Anyone hunting for the guy who was running Hostlogical, he is :--
Matthew J Prust,
Managing Director (Hostlogical)
12, Longcroft,
Southdown Road,
Shoreham-By-Sea,
West Sussex,
BN43 5AY
Here is the whois result of a search on: ukwebhosting.co.uk
Registrant: Matthew Prust
Registrant type: UK Individual
Here is the result of some other research I've been doing into Hostlogicals owners
HostLogical
http://www.hostlogical.com
PO Box 43
Southwick
Sussex
BN42 4RX
United Kingdom
sales@hostlogical.com
Established:2000
SLA:Yes
I believe the company itself is run through a company called ShoreWeb in Shoreham-by-Sea
04197596 - SHOREWEB LIMITED
Registered:21 ST MICHAELS WAY, BRACKLA, BRIDGEND, MID GLAMORGAN, CF31 2BT
ShoreWeb Design
Day Telephone: 0870 760 9515
Email: mouse@artatak.com
Web: http://www.shoreweb.co.uk/ Tel: 07776-292304
Matthew Prust, Brighton, UK
House of Mouse
13 Station Parade, Tarring Road, Worthing BN11 4SS
Email: mouse@artatak.com
Web: http://www.artatak.com/mouse
Tel: 01903-535929
Fax: 01903-527962
Require web page services or design? Then email our sister company Silverchild.com for an informal chat to see how our award winning design team can assist you. Web pages can start from as little as £49.99 plus VAT.
Opening Times. Monday thru Friday 9:30am-6.00pm Thursday 10am-7pm Saturday 9.30am-5pm
Tel 01903 535929 Fax 01903 527962 Email enquiries@houseofmouse.co.uk
Anyone else got anything new to add to the archive on this guy ?!!??! |
| Submitted By : |
TokSik |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
62.252.64.17 |
| Add new response or edit existing response |
| Date Submitted : |
February 6th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Simply stay away, I cannot add anymore to the comments already left, have contacted godaddy, as they seem to have registered my domain for them.
No support response in 3 years, email not working, no access to any form of control panel, random names being used to front the business and apparently phoney takeovers to 're-instill' confidence.
The customer I bought this for has been desperate to do something with this account and didnt want to lose the domain so stupidly has renewed hosting.
If the positives on this review are real, why is there such a huge gulf in service quality between the people like myself and the positives? Do they only fix the easy problems?
I will edit this review if I get any luck with go daddy!
|
| Submitted By : |
Dave |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
81.155.34.12 |
| Add new response or edit existing response |
| Date Submitted : |
January 11th, 2006 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Got suckered in by the cheap prices - didn't even notice the absence of phone numbers or addresses. Moving to 123-reg (Pipex) - Much pricier but reputable and it's a case of once bitten...
Customer service? None at all. No responses to any support requests. One website has just vanished and the other has been taken offline as
I cancelled my second year's hosting payment - I figured that might get someone to contact me but no such luck. I'm currently trying to get my domains moved but the email address they've been registered with is...hostlogical's!!!.
I did a who is on ukwebhosting.co.uk (HostLogicals latest alias) and "The registrant is a non-trading individual who has opted to have their address omitted from the WHOIS service." Non-trading? If only that were the, case the world would be a better place. |
| Submitted By : |
Stewart |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
81.178.230.41 |
| Add new response or edit existing response |
| Date Submitted : |
December 26th, 2005 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
There's an online small claims process available for this sort of thing. I've not figured out the costs yet but even if it costs me more than I'm owed, it's got to be a good thing to be able to put a legal black mark against this complete rip-off merchant. The process is available at
https://www.moneyclaim.gov.uk/csmco2/index.jsp
and I'd encourage everybody who's been ripped off to have a go at it.
Billy. |
| Submitted By : |
Billy |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
86.134.174.120 |
| Add new response or edit existing response |
| Date Submitted : |
November 22nd, 2005 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Host logical are the biggest scammers on the web. We gave up on them and have registered with fasthosts. unfortunately we can't get hostlogical to release the domain names. 2 months later and they now appear to have been bout by www.ukwebhosts.co.uk
Do an whois lookup on that domain and surprise surprise registered to Matthew Prust or hostlogical fame.
I am going to hunt this guy down!!!! |
| Submitted By : |
stender |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
193.178.217.17 |
| Add new response or edit existing response |
| Date Submitted : |
November 3rd, 2005 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
I don't think it could be clearer that hostlogical, or some affiliate, has been posting false (superlative) reviews in this forum. Replies from hostlogical in this forum seem to include fabrications also. My personal experience of hostlogical has been very poor. My site often goes down for extended periods of time, I was double-billed, and support it utterly non-existent. I raised tickets with their problem mechanism, phoned, emailed... Nothing. There is simply no way to contact them!
I gave up and decided to wait out this year then to change to a different host. I'm not looking forward to it, as the website domain name I paid for? Is registered to hostlogical. |
| Submitted By : |
Philip |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
83.217.172.63 |
| Add new response or edit existing response |
| Date Submitted : |
October 26th, 2005 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Appauled by their service, nothing happens once money was taken.
In the end, found another web hoster, as advertised on this page.
Hostmumbles.com is really good, it offers the same as hostlogical except you dont get any hassle with them. I would strongly recommend this company to anyone! |
| Submitted By : |
Jason Thomas |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
83.33.196.107 |
| Add new response or edit existing response |
| Date Submitted : |
October 12th, 2005 |
| Length of time hosted by this company : |
Less than 1 month |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
I've signed up about a week ago with these idiots - and still I don't have any account. I too can tell people that this company is a reseller company, and I want a full refund but they dont bother replying to your messages - so there's no point even asking - absolutely useless. DO NOT USE HOSTLOGICAL - Theyre just out to get your money and rip you off. |
| Submitted By : |
graham |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
86.128.176.155 |
| Add new response or edit existing response |
| Date Submitted : |
October 12th, 2005 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Absolutely appalling customer service, they have registered my domain in their own names and as they don't answer phone calls or emails, I cannot point my domain to my new server. Currently losing £3000 per day while we're offline. My lawyers have been instructed to visit the offices and home addresses of all directors by the end of this week if we dont hear anything from them.
FYI, Host Logical is run by one guy, Matthew Prust who lives in Shoreham - his mobile number is 07919 416110 |
| Submitted By : |
prcwood |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
81.151.223.101 |
| Add new response or edit existing response |
| Date Submitted : |
September 26th, 2005 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
Look, this guys are fraud!I recently made a business site for my client and after a month, it was gone!It said contact customer service but when I did so, someone there said he had resolved but..lies.My client was going mad.After some detective work,I discovered that they are actually resellers for Heart Internet.I contacted them but they could,t help.I had to move this site to another host.Basically Hostlogical are useless, don't care about customer service and I would advice moving. |
| Submitted By : |
Leonard |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
213.78.85.71 |
| Add new response or edit existing response |
| Date Submitted : |
September 24th, 2005 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
4 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Wasn't going to bother posting on this as it seemed such a negtive forum, but when I saw the comments saying that Hostlogical were a fraud I was forced to post.
I've been with hostlogical for a couple of years and have over 10 domains and 5 hosting packages. They are very cheap, a very reliable uptime and the control panel is excellent. Lots of comments have been made about response times - couple of weeks a go I bought a Domain (exeterpinkladies.com) for my wife. I ordered it a lunchtime at work, and by the time I got home, the welcome email was in my intray with all the package detals needed - her site was up an hour later (admitatly not the most fancy site). If you are someone who need loads of help then you need to pay for a service that gives that - for me I like cheap, reliable hosting and thats why I continue to use them (I AM A REAL PERSON!!) |
| Submitted By : |
Dai Banjo |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
62.255.64.8 |
| Add new response or edit existing response |
| Date Submitted : |
September 21st, 2005 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
I was very s | |
