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Average Jury Ratings & Reviews of
DreamHost |
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Reliability
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Overall
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Below are some verdicts that users of our site have
given to
DreamHost . If you would like to submit your verdict about
DreamHost please use our submit page to review
DreamHost. |
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| Date Submitted : |
June 28th, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
A very deceptive company. There have been three incidents in the past year that just disgust me:
1. In January, Dreamhost over billed most of its clients to the tune of 7.5million dollars.
2. Dreamhost originally allowed users to backup personal data such as home photos and documents to their user space. However, without notice they changed their policy and began locking out users who did not delete their personal data.
3. Dreamhost originally allowed the use of procmail. But overnight they pulled the plug, with no warning. Yet they still continue to advertise to new users that they offer the service.
Three major incidents in a year. Not a good history.
Then most recently Dreamhost admitted that they CANNOT handle email reliably any more. Dreamhost now suggests that all users route their mail through Google.
What kind of webhost CANNOT handle email?? What is next, they can't handle HTML pages? What will they be in 2 years, a simple DNS service routing your requests to other more capable companies??
I am sorry, Dreamhost was once a great company catering to high end savvy web developers. Today it is nothing more than a bait and switch company who can't even handle email. |
| Submitted By : |
KRKeegan |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
76.169.224.177 |
| Add new response or edit existing response |
| Date Submitted : |
June 22nd, 2008 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
The worst hosting company in the HISTORY of mankind. PLEASE stay away. It only gives you headaches. They never answer your email, they never fix the problem and your website will just not work. Nothing ever works. Did you ever want to use a hosting company and have it just, work? That's not Dream Host. Dream Host is known as Dream Disgrace. Possibly the worst hosting company on the face of this earth. I'm losing to other Yankee bloggers because I couldn't post anything for 5 hours. Terrible with a capital T. NEVER use Dream Host. I'm so sorry I ever signed on. |
| Submitted By : |
Sean Serritella |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
68.44.193.36 |
| Add new response or edit existing response |
| Date Submitted : |
June 9th, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
My experience with DreamHost has been awesome so far. I experience very little downtime, download speeds are good for the most part and I have yet to run into a serious problem where I would have to contact customer support. I also love that they add new features every month and the amount of bandwidth and disk space you are allocated grows every week. I personally would recommend this web host to anyone that is starting to get into building/running websites as their web panel is very easy to use. |
| Submitted By : |
jamie55 |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
99.239.20.217 |
| Add new response or edit existing response |
| Date Submitted : |
May 7th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
3 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
Somedays the hosting is super fast and efficient - some days no one can get on at all. Our forums receive about 8000 unique visitors per month and get about 200 posts per day. Today, for example, they had a primary DB server crash and many sites went down. We received about 40 posts today. Despite many sites being down they marked the problem as "Severity: Medium". If you go to dreamhoststatus.com they're nice enough to publish problems. Looking at the time and dates you'll see that they have a major problem once every three days with medium problems about every day.
What can you expect from a cheap host... Price is great. But you (dont) get what you (dont) pay for. |
| Submitted By : |
MadTurki |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
24.141.229.97 |
| Add new response or edit existing response |
| Date Submitted : |
May 2nd, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Dreamhost is quite honestly the worst hosting company I have ever had the misfortune of using. At a minimum every two months our MySQL server crashes and puts our site out of commission for a few hours. But far worse is that they don't respond to "emergency" service tickets in a timely manner. Somewhere between 6 and 24 hours to get a response to a ticket that says "my site is completely down" is not reasonable.
If you are looking for a reliable host for a site that uses MySQL, look elsewhere, or you will be sorely disappointed. |
| Submitted By : |
hobot |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
170.223.207.14 |
| Add new response or edit existing response |
| Date Submitted : |
April 25th, 2008 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
It has been so far 4 months since I'm with Dreamhost. They always has problems with their sever. My site is very slow and sometimes is down.
Check this one http://www.dreamhoststatus.com/2008/03/27/filer-problems-with-blingy-cluster/
This problem has started for about one month and it still makes some slowness for some website.
I always get response from the customer support but sometimes their answers do not answer my question.
I am not going to renew my contract with them and I don't recommend them. |
| Submitted By : |
Suwet |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
61.69.33.148 |
| Add new response or edit existing response |
| Date Submitted : |
January 16th, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I currently use DreamHost to host two sites, with one of them being registered there as well. The larger of the two sites serves approx. 4,000 pages per day (not counting the faviocon, robots, and the like) and has an announcement list of approx. 1,000 users who subscribed using a (DreamHost provided) automated system. I have also used DreamHost in the past to host a site for a blogger-run-blog when I had the time to post.
The web hosting aspect is easy to use with standard ftp or secure-ftp access. The management of the various other things (changing billing options, checking user statistics, web-mail, forwarding/redirecting e-mail, and setting up e-mail subscription lists) is very user friendly. The team running it always has a sense of humor in their blog and newsletter -- but doesn't let that get in the way of getting the job done.
I have contacted them over a dozen times in the past with questions on topics such as transferring domains and the use of mailing lists and have gotten helpful responses within 24 hours to each one, often much quicker. (They also have a support wiki that answers a lot of standard questions).
I had a recent (my fault, I left a door open type) of security breach and they responded to my e-mail that day and followed up again the next.
The most negative publicity they have received is that recently they had a billing error where customers who were using automatic billing on their credit or debit cards were billed in advance. They caught the error, put a notice up about it on the status page, set about reversing the charges (e-mailing each person when their charges were reversed), and explained the entire situation on their blog. |
| Submitted By : |
BH |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
65.87.136.119 |
| Add new response or edit existing response |
| Date Submitted : |
November 25th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
3 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
ive been with dreamhost for the last 3 months. The customer service is great, but have to say the php server is damn slow, so is the mysql server, i am getting php and mysql errors very often. The space and bandwidth they provied are great a nd worth the price. So what i am currently doing is hosting my non-ecommerce sites on dreamhost and my e-commerce sites on another reliable host. |
| Submitted By : |
gar |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
152.226.7.211 |
| Add new response or edit existing response |
| Date Submitted : |
November 20th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
4 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Well I've spent some time shopping around for some web host's, had a few that were "OK" and have administered a few websites with other hosting companies. The larger ones are a complete nightmare and simple tasks like importing a database file was like giving birth. Anyway I had a couple of people who I work with refer me to dreamhost and I've had them for close to six months now. I LOVE having ssh access, saves so much time to do things myself instead of putting in a "ticket" and waiting on some data center monkey to screw up the job.
Anyway Dreamhost has lots of tools available and if you half way know what you're doing they're great. That and tech support expects you to have a clue, that doesn't mean they're not helpful it's just that they're not there to admin your site. Now they have had some network issues that have been resolved, but then again who hasn't/doesn't?
I have since moved over to their "VPS" and really, really like it. The cost isn't bad and with the monitoring tools you can adjust your resources to suit your needs. What that means is when you are doing some updates, db work, etc. just crank up the resources short term till the task is done. Then for your day to day web traffic you drop it down to the level you need. This is great since you don't have to pay for what you don't use/need.
All in all I really do like them, you've got a lot of control over your services to suit your needs. If you need someone to hold your hand you really won't be happy. I'd say unless you've got the $$$ for a CoLo they have a good balance and are a good bang for the buck. |
| Submitted By : |
marcus0263 |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
69.64.230.97 |
| Add new response or edit existing response |
| Date Submitted : |
November 19th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
3 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I started off with the basic host package (the semi cheap one) and while it was OK, there were performance issues, especially for picture hosting (gallery).
I got tired of the problems and moved to a PS account where I have a VM'ed dedicated server and my problems went away. Sites are fast, availability is good, etc.
Also love the fact that they all allow ssh access. |
| Submitted By : |
jaymz |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
64.183.229.182 |
| Add new response or edit existing response |
| Date Submitted : |
November 18th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
I joined Dreamhost about 3 months ago because a friend of mine recommended them. The site I was hosting was a hobbiest gaming site.
There E-Mail support sucks, when my site is down or not responding as it should I don't need to wait 10 hours for a reply telling me what I already know.
Uptime is HORRIBLE. I've had 4 outages each lasting an hour, (the most recent one has lasted over 9)
The PHP server is glitchy as hell and even when it works it is frequently slow.
I'm currently in the process of moving. |
| Submitted By : |
VinceN |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
69.131.165.73 |
| Add new response or edit existing response |
| Date Submitted : |
November 16th, 2007 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
3 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
I've been a customer of dreamhost for over 4 years.
4 years ago, they were one of the best shared hosts available. Pricing was at about $40/mo for a robust account. Customer service was top-notch. I ran a small eCommerce business on them and never had to worry about anything.
That lasted about 2 years. Then they slashed prices, and starting having problems.
Now ... they're horrible. I still have a $10 account for non-business stuff that I don't care about, mainly because I've been too lazy to back it all up and move it off.
Your website will be down at least once a day. If you're running a blag or personal site, eh ... no bid deal. Anything that needs some semblance of reliability? Bad idea.
You can't even rely on them to run a mail sever without problems - your email will fail on a regular basis (As in, people sending you mail will get bounces). Yes, it's that bad.
Seriously, look elsewhere. They have serious problems that they don't seem to know how to solve. There have been several multi-hour and multi-day outages of their entire network this year, and that trend doesn't seem to be changing. |
| Submitted By : |
Roach |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
67.176.85.132 |
| Add new response or edit existing response |
| Date Submitted : |
November 16th, 2007 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Dreamhost was a nightmare. The tech support was slow, rigid, and patronizing. No phone support unless you pay for it, even when the problem was their fault. We had lost email problems that were never resolved.
And for the privilege of having such bad and infuriating service, we were repeatedly overcharged.Then to add insult to injury, when we closed our account we were told that we couldn't get a refund for the $117 balance because we were past the 97 day money back guarantee - we could only use this as a credit should we decide to reopen our account! Outrageous. Not standard procedure, in my experience.
Our organization is really supportive of worker coops and that's why we went with Dreamhost. Unfortunately, Dreamhost gives coops a bad name. |
| Submitted By : |
programs |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
128.119.163.70 |
| Add new response or edit existing response |
| Date Submitted : |
August 27th, 2007 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
All I can say is, wow!
DreamHost is fabulous. You get SOO much for about $7.95 a month, which I guess isn't too terribly bad. The people there are very nice and in the 8 months that I have been hosted with them, I haven't experienced any downtime at all.
I definitely recommend DreamHost. |
| Submitted By : |
Darren |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
24.241.124.133 |
| Add new response or edit existing response |
| Date Submitted : |
July 23rd, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
4 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I joined up with Dreamhost in early 2005 based on friends' recommendations and general good experiences. Feature wise the site has everything I need and more, and the hosting is simple and easy to manage.
Down-sides -
Reliability/up-time has been declining since I've joined, down-time is not frequent, but is fairly common (I'd say my site is down for small periods at least once a fortnight).
I've only needed to contact support when I've been experiencing down-time, and their response is generally slow, and usually the site is back up by the time they respond. When they do respond, it tends to be along the lines of "something went weird, but we don't know what. Is it still broken for you?", which doesn't inspire confidence in the stability of their systems.
All in all I think Dreamhost is a step up from small and un-reliable web-hosts, but it's nowhere near stable or reliable enough to run websites where up-time is critical. However, for the price, it's still pretty good value. |
| Submitted By : |
Chris |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
81.179.83.69 |
| Add new response or edit existing response |
| Date Submitted : |
July 14th, 2007 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
4 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I've been a happy dreamhoster for about a year now and have these comments about them:
Customer Support:
Although I LOVE their fast response times, there is no other method in contacting them besides a ticket. I literally had a 3 minute response time at 8:00 p.m. with sales going back and forth with emails literally 3 minutes after I sent them, I got a response. Tech support emails are answered within 3 hours usually and tickets marked as urgent or as they mark it "OMG PEOPLE ARE DYING!" or "THINGS ARE BROKEN AND I'D LIKE THEM NOT TO BE" you can expect a response time WITHIN 30 minutes, usually about 15 minutes. They are very professional and are very polite. Problems with a server or service are posted and updated regulary on dreamhoststatus.com
Pricing:
The pricing and features are the best. Unlike other hosts, Dreamhost puts its servers in 2 data centers and can actually provide all they offer. For example: Myself and others have pushed the 1-2TB bandwidth range without ANY problem. I've stored 10GB of files with no problem. The servers are fast and cpu and memory usage is minimal. They also allow backup of photos as long as you don't go to far with it (i.e. cupu hog).
Reliability:
I rated reliability a 4/5 because uptime can be iffy. Downtime and email problems occur every now and then and are sometimes unpredicable. Expect about 99.6% uptime most of the time. My server gets 99.8% and my sever is considered lucky. The worst you will see is 99.1% uptime. No SLAs are offered.
Verdict: Good for hobby/personal/small business sites. If you run a "I need the web to make money or I will live in my car" website, I would NOT recommend Dreamhost. |
| Submitted By : |
Dave |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
68.60.238.20 |
| Add new response or edit existing response |
| Date Submitted : |
July 5th, 2007 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I have to say coming from a host whos servers got burned away to Dreamhost was a DREAM COME TRUE. They are serious about their Dreams!
Best host I have ever been with and cheap to. Last cheap host I was with had all sorts of downtime issues and they would just say, your getting a deal, why complain...NOT DREAMHOST! Dreamhost support is the most reliable support I ever seen!!! I mean they give better and quicker support than my credit card company support line which is pretty quick. The staff at dreamhost are very friendly, laid back people and not all corporate about everything. Josh the one that hogs the blog (as he said before) is one of the funniest people I have seen in a blog!
I rate them 10 out of 10 but it stopped at 5 :-( I recommend anyone that wants a good host to go to them! |
| Submitted By : |
Shawn |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
12.201.18.177 |
| Add new response or edit existing response |
| Date Submitted : |
July 5th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
This is the best I ever seen. They help you, they're fast and always give support, their plans are good and they have rewards for every week you're hosted by them (increase in bandwidth and disk space). You can also get promo codes for a discound if it's your first account. |
| Submitted By : |
Ra |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
151.5.132.107 |
| Add new response or edit existing response |
| Date Submitted : |
June 5th, 2007 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
Ok.
I definitely do not feel that a whole lot of the remarks below are justified, but we all have our problems, right?
First off, I'd like to say that I'm thoroughly impressed by Dreamhost's services. They seem to be pulling up their socks and stepping up to the place. I have been hosted since April 2007, and while I've not been here a long time, I can see I'm quite pleased already.
They offer both Shell & FTP access, which is a real deal; not a whole lot of hosts will permit you to see what is on the rest of your server. I can go and look at each & every hosting account that is on my server with Shell.
FTP access has sometimes been a little bit spotty, which is why I could not give DH a 100% score; it is sometimes intermittent, but nothing too large to open a complaint about.
Their rewards program is awesome. I'm glad for it. Rewards make babies smile. The next thing, as stated, is their Wiki. What a wonderful tool this was. If I ever have a question, I go straight to Wiki first, and in most cases, my answer is solved. On one occasion, where I asked for SHOUTCast! rather then the QuickTime streaming that they offered, I was referred to a suggestions page; a huge database with all of the reccomended upgrades for DreamHost. This may be updates to software, updates to hardware, services, customer support, a new server in X Country, etc. You get points, and you vote what you want. Although this is not the final decision in the end, it is nice to know that you are being heard.
I have not yet experienced problems with email.
DreamHost either is improving; learning, adapting & growing, or has just been in a dark spot with its customers. |
| Submitted By : |
James |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
71.17.0.38 |
| Add new response or edit existing response |
| Date Submitted : |
May 25th, 2007 |
| Length of time hosted by this company : |
Less than 1 month |
| Overall Rating : |
1 out of 5 |
| Reliability : |
|
