| Submit a Review |
Love Your Host?
Hate Your Host?
Help your fellow webmasters by submitting a review of your host.
|
| Submit Review |
This site is hosted by
LunarPages
Site Design by
|
Web Hosting Reviews
|
Average Jury Ratings & Reviews of
1and1 |
|
|
|
|
|
|
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | 3.3/5 | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| 2.3/5 | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | 2.0/5 | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | 1.7/5 | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
| | | | | | | | | | | |
|
|
Reliability
|
Support
|
Pricing
|
Overall
|
|
|
|
Below are some verdicts that users of our site have
given to
1and1 . If you would like to submit your verdict about
1and1 please use our submit page to review
1and1. |
Are
you an administrator or staff member of
1and1 ?
If so click here
|
|
| Date Submitted : |
September 26th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
4 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I've actually had a pretty good experience with 1and1. I have 5 packages with over 30 domains and have had very little trouble with them. I will say, their support is a pile of.. well, you know. However, their pricing is excellent, packages excellent, and I've never been down... except....
When I first started using 1and1, I was down every few days, and at one point, 4 days. Completely unacceptable. I solved this problem by sending an e-mail to customer support explaining that they should expect a lawsuit for false advertising if the downtime continues (they guarantee 99.99% uptime per yer). Finally, someone smart switched my data to another server, and I've never had a problem since. None what-so-ever. If anyone else has a similar problem, I hope my solution works for you as well.
Their affiliate program actually does pay - I've earned just a small amount with it.
Something I learned a few years back - keep your domains with a different company than your host. That way if your host goes down, or there's a problem with billing, you can always switch the domain to a different host with ease.
Keep in mind, 1and1 has over 7.5 million customers, and most of the time, the only people that write a review are the ones who have had a bad experience. So really, even if 100,000 customers are unhappy, that's just 0.013% of their customers, haha. No, definitely not right, but just giving you an idea.
BTW, I do not work for 1and1, nor do I know anyone that does. I own and operate an IT consulting business in Tulsa, OK, USA. |
| Submitted By : |
Brady |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
72.213.161.15 |
| Add new response or edit existing response |
| Date Submitted : |
September 23rd, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Absolutely horrible hosting company. Downtime for my business package is every other week, and its usually down all day for them to fix it.
I am leaving this month to another hosting and I completely hate this company. |
| Submitted By : |
Tanaka |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
67.159.170.66 |
| Add new response or edit existing response |
| Date Submitted : |
September 22nd, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
1and1 is a complete scam based company - they create loopholes intentionally that force the ongoing billing of your credit card they try to bill for services not needed or given. when taken to the attention of 1and1 employees they always want me to talk to NCO Financial, a collection service. And to top that off they threaten Collections even though my credit card expired a week ago and these 1and1 people don't have a courtesy of sending a letter for the payment directly asking through collection agency and we are ending up paying $56 for $29.94. WHAT A CHEATING STRATEGY. THEY ARE SO CHEAP AND ARROGANT AND RUDE( when they should have a month ago, last we spoke ) I am furious and recommend NO ONE USE 1and1.com |
| Submitted By : |
Janardhan |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
199.82.243.72 |
| Add new response or edit existing response |
| Date Submitted : |
September 4th, 2008 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
1and1 is cheap for a reason: transfers to/from the site are slow, bad customer service, did I mention SLOW? They charge you for service in advance, but then when my credit card expired, they sent my bill to a collection agency. Save yourself the hassle and stay away from 1and1! |
| Submitted By : |
Steve |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
128.208.129.81 |
| Response From 1and1: |
All cats are grey at night, talatang naglalarawan, 68095, madonna lutka, >:-[, crank that soulija boy, >:PPP, atrium apartments philadelphia, %PP, martha argerich schedule, =]]], boat custom t tops michigan, qxh, remote tavern havasu, 2115, little anothony, 295, hidden windshield antenna, 1594, kempo jutsu kai, xovpb, veneer stone new york, 092687, http://www.kaitlinhahn.com/Assets/_img/last_party_34.html, %)), yamaha raptor clutches, pxyd, http://simplybridges.com/onlinecourses/iplookup/_images/password_forg_otten.html, 381, books on bello nock, >:OOO, everett washington campgrounds, jve, kendrion italia, duniob, acl and symptoms, 040, koryo electronics, =))), neat receipts costco, =-]]], j sargent renolds, 8-), lost airmen andy mays, %-((, lynchburg virginia toyota dealers, 8-[[[, leonel godoy rangel, 54195, san diego tony hawk, iqgr, historical fencing t shirts, 4554, jokes about owls, %-D, drill repair in orpington, >:DDD, flint bishop ariport, 254, |
| Add new response or edit existing response |
| Date Submitted : |
August 21st, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
1and1 is a complete scam based company - they create loopholes intentionally that force the ongoing billing of your credit card they try to bill for services not needed or given. when taken to the attention of 1and1 employees they cannot forward you to anyone via voice - email is their only recourse for Customer issues which so far has not been resolved for me. And to top that off they threaten Collections even though I have a valid argument since my Account was closed over a month ago but they are trying to bill me from 5 days ago for a 6 month period still to come. Because I am arguing with them they finally closed the account ( when they should have a month ago, last we spoke ) I am furious and recomend NO ONE USE 1and1.com |
| Submitted By : |
Luke |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
216.212.159.194 |
| Add new response or edit existing response |
| Date Submitted : |
August 21st, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
A real problem. Support is horrible. I would give them the worst possible review. |
| Submitted By : |
sm |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
71.59.122.211 |
| Add new response or edit existing response |
| Date Submitted : |
August 11th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
They will send your account to collections after your card expires then your site will be down for 5 days even after you pay them. It is impossible to cancel any part of your account. There bill department will hang up on you if you ask them a question. Oh and no matter how big of a customer you are they will still treat you like trash. I have over 50 domains and will be moving them to bluehost.com over the next few days hopefully one day 1and1.com will stop billing me. I imagine I will need a lawyer before that will happen... Good luck to anyone that is trying to use 1and1 it is truly a adventure that will leave you exhausted frustrated and wish you had never signed up with them! |
| Submitted By : |
Dan |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
207.203.80.20 |
| Add new response or edit existing response |
| Date Submitted : |
August 1st, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
The hosting is terrible. The customer support is terrible, you cannot understand one word they say, the pricing is far too expensive and randomly changes all the time, the hosting always went down, and now all of a sudden, my hosting was locked because someone emailed the abuse department and made a false report on me and I lost not only all of my files and domains, but I also have an investigation on me because of the false report. I do not recommend this hosting to ANYONE. |
| Submitted By : |
mike |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
76.101.66.246 |
| Add new response or edit existing response |
| Date Submitted : |
July 30th, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
This is the worst hosting service. I had an account with them and it is the worst customer service, the platform is slow, lack of support, etc. I also have an account with godaddy and I can appreciate the difference. This is the last time in my life that I will use 1and1. They also charge you without notices and their personnel is rude and unprofessional. |
| Submitted By : |
Carlos |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
71.243.98.29 |
| Add new response or edit existing response |
| Date Submitted : |
July 29th, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
1and1 had the worst customer service imaginable. People are not technical and follow typical off-shore support scripts. Their billing department is incapable of handling finances in a professional manner. They have a screwed up policy and wont go the extra mile to help you even after they have screwed up.
Don’t bother giving them your real address or phone number. They will only use your email address. And (as I found out) if its wrong would rather send your account to collections than call or mail you.
The 1and1 web site is extremely poor compared to other hosters.
I’ve experienced most of what other reviewers have complained about. I’ve moved my domains and hosting over to GoDaddy where I have had other accounts and am very happy with there.
1and1?..DONT DO IT!
|
| Submitted By : |
1and1 Sucker |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
64.234.241.238 |
| Add new response or edit existing response |
| Date Submitted : |
July 27th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
1and1, has the worst customer service
and worst technical department
My site is down for the last six days and no one could provide and no one could provide answer to it.
I have never seen a poor site hosting service than 1and1
I wish I had hosted my site to a different company.
|
| Submitted By : |
Siva Nara |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
68.45.55.19 |
| Add new response or edit existing response |
| Date Submitted : |
July 22nd, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
1&1 Services Used: Hosted Exchange (Shared), Hosted Sharepoint (Shared), Web hosting
There are three main issues with 1&1's hosted services:
It's Slow: The hosted exchange e-mail is painfully slow from both Outlook application and OWA via the web. Mobile access is a mixed bag. Windows Mobile devices are supported and sync up in decent time, but blackberry support is not offered, not even for imap access via blackberry.
Unreliable: The first year we had this service, we only have one very brief outtage, but in the second year we've have two outages of multiple days each. One of the outages required us to use a hard coded IP address to access OWA because the standard URL was non-functional. Also, for the multiple e-mail accounts we had with 1&1, they are clearly distrubuted across multiple physical Exchange servers since some users have access problems when other users do not. The root cause of tha appears to be when the account was created as that was what determined which Exchange server the account resided on.
Bad Customer Service: I've very disappointed with this one. Customer support is outsourced overseas and has all of the typical problems you can image as such: long wait times on hold, marginally competant person on other end of the phone, multiple calls required to resolve compicated issues. In short, if you need to call their tech support, set aside a lot of time and patience. The more complex the issue, the more frustrating the experience will be.
I recommend using a different provider:
When it was time to setup a second company's hosting services for web and e-mail, my experience with 1&1 led me to research and select a provider by the name of 123Together.com, which I have been very satisfied with. Compared to 1&1.com, 123Together.com has their act together, and they in-country support teams so communication is not an issue if you do have to call them.
|
| Submitted By : |
Paul |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
163.181.251.9 |
| Add new response or edit existing response |
| Date Submitted : |
July 20th, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
Absolutely horrible. The ones saying that they got good service obviously just started hosting with them, not knowing whats coming to them!
I have been with 1and1 for 3 years, and its been going down hill as the days go on. JUST SAY NO TO 1and1!! Absolutely horrible service, DOWN TIME WAY TOO OFTEN, unreliable tech support, horrible horrible horrible.
The people giving 5 out of 5 on this site probably are the employees of 1and1 trying to boost this topic up. Dont listen to them!!
I am about to cancel my account as we speak! Good bye 1and1! |
| Submitted By : |
Jason |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
24.24.155.170 |
| Add new response or edit existing response |
| Date Submitted : |
July 4th, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
I signed up for a 1 yr contract w/ 1and1 10+ months ago and am looking forward to moving to another webhost. I have attempted to use their support multiple times and although they try to help, they are not adequately trained beyond what is already in the FAQs most of the time. Out of approximately 10 calls I have made to support, I talked to 1 person that knew things beyond the FAQs which I was thankful for. My issues are as follows:
- E-mail is slow
- E-mail is unreliable. Sometimes I can't get into it and they recommend that I do some ipconfig commands so that their server can be found again. Inconvenient when I have urgent e-mails waiting.
- Many e-mails w/ graphics do not display correctly, nor can I click on embedded links within received e-mails.
- If I close an e-mail before all the graphics display in an e-mail, I have to logout of 1and1 and log back into my e-mail account.
- I can't seem to change the size of the e-mail window.
- If I am in the middle of typing an e-mail and I go to do something else and come back, it automatically logs you out w/o saving. I have tried many times now to have 1and1 tell me how to not autolog me out w/o success. Why is this such a hard setting to find or implement?
- It takes far to long for e-mail to come up after you have logged in
- Website builder is the worst tool I have ever used.
- It crashes IE
- From a word processing and formatting perspective it works worse than the alpha/beta versions of the first PC text editors. On some of my pages, I can't add a friggen blank line!!!! It adds it, then when I save the website, the blank line disapears.
- It puts in all kinds of useless HTML crap on your webpages. I found this out when I was having problems adding a simple picture. I went to my ftp area and pulled all my pages to my computer. All of them have the most unbelievable HTML crap and its totally unorganized in one run on sentance. It took me hours to pull out all the useless HTML out of just my index.html page.
- I am now learning HTML to manually update all my pages which totally defeats the purpose of an easy website editor.
- When I want to start adding some useful features like adding javascript, they want you to pay $10 more per month. Not very obvious when you first sign up. Similarly when I wanted to add a shopping cart, they wanted $10 more per month.
- I guess $10 per month is cheap for a webhost..... and you get what you pay for in this case.
As soon as I figure out how to get my e-mail transferred, I am going to U2-web. U2-web has been very responsive towards my questions and their reviews on web hosting jury have been very complimentary.
|
| Submitted By : |
Mik |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
71.244.32.132 |
| Add new response or edit existing response |
| Date Submitted : |
July 3rd, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
My short answer is to avoid 1and1 if you can. I've been with them for around 3 years - and they've got steadily worse. They're okay, until you need support. I thought their prices were reasonable, and one of their main advantages - but they're not actually that cheap, and once they've got you involved in a billing cycle, it's very difficult to get rid of them.
Changing web-hosts is a hassle – but after being pushed a little too far by 1and1, I decided that enough was enough. After doing some research I found a superb web-host who charge half as much as I was paying with 1and1; I'm completely shocked how much better a host can be.
I dislike 1and1 for the following reasons:
* billing errors
I've had emails and billing responses sent to me in error - requesting I pay x-amount of money. Responses have sometimes been completely unintelligible half-complete replies to other customer's queries. I got to the point where I had absolutely no confidence in the company at all.
* unexplained downtime
There have been times when I've been unable to access my webspace / website, and databases associated with my account; unluckily for me this occurred while I was demoing a site to a client. I received no apology or explanation from 1and1; rather than own up, their policy seems to be to hope customers won't notice.
* automatic account locking
At one stage I was unable to make a payment because the billing departments IT system was down. Subsequently my account, was locked and sent to a debt recovery agent, making all my domains and sites unavailable for nearly a week.
* no flexibility
To get anything more than basic hosting, expensive upgrades are needed. The leve | |
