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Average Jury Ratings & Reviews of
1and1 |
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Reliability
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Below are some verdicts that users of our site have
given to
1and1 . If you would like to submit your verdict about
1and1 please use our submit page to review
1and1. |
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1and1 ?
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| Date Submitted : |
December 27th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
Summary: An ISP that cares more about bottom line numbers than quality.
My embryonic web venture was hugely disadvantaged by the fact that one of their disk mirrors had failed. Website often unavailable (as server rebooted often) for at least a week; support was very evasive about the cause until I eventually connected with one of their support people who revealed that the mirror was rebuilding.
At least one week? to rebuild a disk mirror? Says to me that they have too many users/too much data/too much load on their servers. Their redundancy measures, in this case, just did not work.
To be fair, they refunded one month's charges, and recently my web pages have been delivered with less delay, but still....for any semi-serious project, I would recommend you avoid 1and1.
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| Submitted By : |
anch |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
86.26.254.102 |
| Add new response or edit existing response |
| Date Submitted : |
December 26th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
3 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
I've been with this hosting company for over 2.5 years. They were great at first, but now are just downright horrible with technical support. My business website has been down for over a week and no one in L1 Tech Support can fix it. Worse yet, they escalate cases that no one on the back end can fix...or has the time to. L1 Tech Support is in the Phillipines. They are masters of apologizing, promising, and delay. I'm still down over a simple DNS entry...and they simply don't know how to fix it! Unbelievable. AVOID!!! |
| Submitted By : |
Wayne |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
66.214.215.153 |
| Add new response or edit existing response |
| Date Submitted : |
December 16th, 2008 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
5 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
1and1's telephone technical support is excellent. It's fast, good, and patient. You get the answer you need when you need it. Great price too. |
| Submitted By : |
Gloria vtspirits.com |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
216.93.151.190 |
| Add new response or edit existing response |
| Date Submitted : |
December 14th, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
On November 21st, I notified 1 and 1 of my decision to change to another service provider. I received a confirmation to change transfer domain name on November 28th. I contacted 1 and 1 on December 4th. I again contacted them on December 5th via a conference call with my new service provider and domain register. I then confirmed the domain transfer again on December 8th. My service provider had sent three requests to transfer since November 21st. I reviewed my file on-line and found that my account was finally cancelled via the billing module on December 13th.
How is it that this outfit can take so long when most other companies can have the domain transferred within 72 hours? There people are a bunch of idiots!!! I am also sick and tired of the fake English accents and American names (i.e. Shaun) sounds more like Rashmid to me. All of the Shaun's I know do not talk in broken English. I have not sat since November 21st without E-mail and my websites being up!!! I wouldn't recomment this outfit to anyone even if they were the only web-hosting company on earth. Not worth the agrevation. STAY AS FAR AWAY AS YOU CAN FROM THIS COMPANY!!! |
| Submitted By : |
mrhandy2001 |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
71.34.156.4 |
| Add new response or edit existing response |
| Date Submitted : |
December 14th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
I absolutely hate 'help desks' that insist the problem is not theirs, but yours. Welcome to 1and1.
For 7 days, 80% to 90% of the time I was unable to access any of my sites hosted with them due to 500 errors. The errors were being caused by something OUTSIDE of my account and not with my sites (which have been running fine for over a year).
It took me 3 days to convince 1and1 that there was a problem with the server. The first 3 days were dealing with 'answers' from the 'help' desk that ranged from 'Delete your cookies' (yea.. right.....) to 'Convert to PHP5' (had anyone bothered to look, they would have seen all my sites have been running as PHP5 for nearly a year)...
Finally one day they decided to forward my ticket to the 'admins'. I think 'admins' is just another name for 'black hole'. Every day my site was down, and every day I got back the same thing: 'Your ticket has been closed, there is plenty of memory/CPU/whatever'.
After 6 days, I called to cancel my service. It was then the billing department that told me to email 'complaints'. I gave them the ultimatum that I was taking my business elsewhere if they didn't fix/move me in the next 12 hours.
Wonder of wonders if I didn't get an email back (from someone who spoke English) telling me he had got this 'escalated' ticket and he had moved me to a new server.
This problem should not have taken 6 hours to resolve, let alone more than 6 DAYS. |
| Submitted By : |
Mike |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
72.185.175.177 |
| Add new response or edit existing response |
| Date Submitted : |
December 13th, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Just cancelled my package but charged £60 for 6 months, which I won't be using as I've transferred all my domains! They are operating illegally and I'll be making sure that they feel the full force of the law they wish to ignore! DON'T BOTHER WITH 1&1!! |
| Submitted By : |
Jason |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
90.218.126.130 |
| Add new response or edit existing response |
| Date Submitted : |
December 8th, 2008 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
1and1 is horrible and there customer service sucks. First the illegally save your credit card information and try to bill you for services that you did not authorize. Their customer services sucks, as well and lastly they will send you to their collections agency NCO and ignore the fact that you have tried to resolve your issues. I am currently fighting NCO and I just fill a complaint with the Better Business Bureau and I suggest you do the same. |
| Submitted By : |
Anthony |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
169.200.173.54 |
| Add new response or edit existing response |
| Date Submitted : |
December 6th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
Doing business with 1 and 1 is like a vacation in the twilight zone, somehow they changed my email address to one unknown by me, then they could not communicate with me!!! they freeze the account and send me to a collection agency for $40 and I cannot even solve the situation because the collection agency does not have the information, I tried to pay 1 and 1 and they will not accept, this is a very strange situation. The only good thing is the pricing but pricing is only good if you receive the service. I tell the world to stay away from 1 and 1. |
| Submitted By : |
|
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
65.13.41.21 |
| Add new response or edit existing response |
| Date Submitted : |
December 2nd, 2008 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
2 out of 5 |
| Verdict : |
CRAP.
I sent 1and1 a support query and it wasn\'t responded to after a week, I then received an email saying my hosting had been cut because the DNS hadn\'t yet been pointed to 1and1.
I know it hadn\'t been pointed as I was testing the site on the new space before doing so!!! and received the email at the exact time I needed the space!
So, I called the 0871 number to ask about refund if I cancelled the service (because I wernt being tied to any host who didn\'t want to do things my way, the customer\'s way.
I called; Both times cut off.
1st time: called billing; tranferred me to cancellations dept. cut off en route
2nd time: called billing; tranferred me to cancellations dept, then back to billing without me saying anything. Then cut off
3rd time: called billing (took down a name = Anna); who transferred to technical department!!!!! (not cancellations!!!)
The technical chap was actually helpful - he said to cancel I needed to go online to cancel.1and1.co.uk.
I didn\'t actually expect to cancel today, but it was 1and1\'s apprach which provided me with that decision. I had experiences of 1and1 some years ago - thinking they may get better and their control panel perhaps being a good one. I won\'t do business with 1and1 again. |
| Submitted By : |
daz |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
90.194.28.171 |
| Add new response or edit existing response |
| Date Submitted : |
November 29th, 2008 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
2 out of 5 |
| Reliability : |
2 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
Our initial experience with 1and1 was good but we experienced serious problems with customer support and communications when we tried to expand our package. We called the sales dept at 1and1 to request an additional SharePoint site, received very curious service and were told we would soon receive an email. We did not receive the email that day so we called again and were told it may take up to 24 hours to set up the account and to send out the email. Following up the following day were were informed that there was no record of the request and nothing had been done.
Support was curious and professional; but unable to provide any additional information, to allow us to speak to a manager or to correct the problem. Their only suggestion were to start the process over by re-submitting the request online.
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| Submitted By : |
Gary |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
72.219.219.174 |
| Add new response or edit existing response |
| Date Submitted : |
November 24th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
SCAM when it comes to canceling service
After sending in the written request for cancelation, they still charge you every 6 month for their services. And when you do get some one on the call, they tell you that it’s not in their hands to do a cancelation.
SCAM!!! Stay away from them. Initial setup is cheap, but than you pay through your nose!
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| Submitted By : |
LC |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
199.67.140.42 |
| Add new response or edit existing response |
| Date Submitted : |
November 22nd, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
5 out of 5 |
| Reliability : |
5 out of 5 |
| Support : |
4 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I\'ve been a customer of 1and1 since around 2003 when they were offering their free hosting package for 3 years. Since then I honestly have nothing to gripe about with them. Their support is great as web hosting goes. But as someone who has had a website and has actually worked as an admin for some time, I could be just brushing off some things others might find annoying and don\'t consider any of the minor issues as having relevence at all.
Here\'s a set of questions you might want to ask hosting companies with regards to their services: http://www.microdevsys.com/WordPress/?p=470
All in all not a single one I called from the dozen or so, has had technical support where two support staff on two different occassions / days gave me the exact same answer. The answers I got were always close but never the same. From the dozens of hosting companies I called, none had this 100%. For me, that\'s expected and is the only thing I keep in mind, but it\'s also human nature.
Everything else is perfect for me. In all my time with them, I have not caught them where my site wasn\'t available. I suspect there was time for sure where probably my site was down but I haven\'t caught that yet.
By far I have to recommend 1and1. I\'m sure it\'s probably not for everyone out there but considering what I\'ve seen in this industry, I\'m not surprised at all why they are the #1 host.
Regards,
T |
| Submitted By : |
Tom |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
99.243.148.95 |
| Add new response or edit existing response |
| Date Submitted : |
September 26th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
4 out of 5 |
| Reliability : |
4 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
5 out of 5 |
| Verdict : |
I've actually had a pretty good experience with 1and1. I have 5 packages with over 30 domains and have had very little trouble with them. I will say, their support is a pile of.. well, you know. However, their pricing is excellent, packages excellent, and I've never been down... except....
When I first started using 1and1, I was down every few days, and at one point, 4 days. Completely unacceptable. I solved this problem by sending an e-mail to customer support explaining that they should expect a lawsuit for false advertising if the downtime continues (they guarantee 99.99% uptime per yer). Finally, someone smart switched my data to another server, and I've never had a problem since. None what-so-ever. If anyone else has a similar problem, I hope my solution works for you as well.
Their affiliate program actually does pay - I've earned just a small amount with it.
Something I learned a few years back - keep your domains with a different company than your host. That way if your host goes down, or there's a problem with billing, you can always switch the domain to a different host with ease.
Keep in mind, 1and1 has over 7.5 million customers, and most of the time, the only people that write a review are the ones who have had a bad experience. So really, even if 100,000 customers are unhappy, that's just 0.013% of their customers, haha. No, definitely not right, but just giving you an idea.
BTW, I do not work for 1and1, nor do I know anyone that does. I own and operate an IT consulting business in Tulsa, OK, USA. |
| Submitted By : |
Brady |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
72.213.161.15 |
| Add new response or edit existing response |
| Date Submitted : |
September 23rd, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
Absolutely horrible hosting company. Downtime for my business package is every other week, and its usually down all day for them to fix it.
I am leaving this month to another hosting and I completely hate this company. |
| Submitted By : |
Tanaka |
| Submitted From : |
Web Hosting Jury
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| Submiter IP : |
67.159.170.66 |
| Add new response or edit existing response |
| Date Submitted : |
September 22nd, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
1and1 is a complete scam based company - they create loopholes intentionally that force the ongoing billing of your credit card they try to bill for services not needed or given. when taken to the attention of 1and1 employees they always want me to talk to NCO Financial, a collection service. And to top that off they threaten Collections even though my credit card expired a week ago and these 1and1 people don't have a courtesy of sending a letter for the payment directly asking through collection agency and we are ending up paying $56 for $29.94. WHAT A CHEATING STRATEGY. THEY ARE SO CHEAP AND ARROGANT AND RUDE( when they should have a month ago, last we spoke ) I am furious and recommend NO ONE USE 1and1.com |
| Submitted By : |
Janardhan |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
199.82.243.72 |
| Add new response or edit existing response |
| Date Submitted : |
September 4th, 2008 |
| Length of time hosted by this company : |
1 - 6 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
1and1 is cheap for a reason: transfers to/from the site are slow, bad customer service, did I mention SLOW? They charge you for service in advance, but then when my credit card expired, they sent my bill to a collection agency. Save yourself the hassle and stay away from 1and1! |
| Submitted By : |
Steve |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
128.208.129.81 |
| Add new response or edit existing response |
| Date Submitted : |
August 21st, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
1and1 is a complete scam based company - they create loopholes intentionally that force the ongoing billing of your credit card they try to bill for services not needed or given. when taken to the attention of 1and1 employees they cannot forward you to anyone via voice - email is their only recourse for Customer issues which so far has not been resolved for me. And to top that off they threaten Collections even though I have a valid argument since my Account was closed over a month ago but they are trying to bill me from 5 days ago for a 6 month period still to come. Because I am arguing with them they finally closed the account ( when they should have a month ago, last we spoke ) I am furious and recomend NO ONE USE 1and1.com |
| Submitted By : |
Luke |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
216.212.159.194 |
| Add new response or edit existing response |
| Date Submitted : |
August 21st, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
A real problem. Support is horrible. I would give them the worst possible review. |
| Submitted By : |
sm |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
71.59.122.211 |
| Add new response or edit existing response |
| Date Submitted : |
August 11th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
They will send your account to collections after your card expires then your site will be down for 5 days even after you pay them. It is impossible to cancel any part of your account. There bill department will hang up on you if you ask them a question. Oh and no matter how big of a customer you are they will still treat you like trash. I have over 50 domains and will be moving them to bluehost.com over the next few days hopefully one day 1and1.com will stop billing me. I imagine I will need a lawyer before that will happen... Good luck to anyone that is trying to use 1and1 it is truly a adventure that will leave you exhausted frustrated and wish you had never signed up with them! |
| Submitted By : |
Dan |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
207.203.80.20 |
| Add new response or edit existing response |
| Date Submitted : |
August 1st, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
The hosting is terrible. The customer support is terrible, you cannot understand one word they say, the pricing is far too expensive and randomly changes all the time, the hosting always went down, and now all of a sudden, my hosting was locked because someone emailed the abuse department and made a false report on me and I lost not only all of my files and domains, but I also have an investigation on me because of the false report. I do not recommend this hosting to ANYONE. |
| Submitted By : |
mike |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
76.101.66.246 |
| Add new response or edit existing response |
| Date Submitted : |
July 30th, 2008 |
| Length of time hosted by this company : |
6 - 12 months |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
4 out of 5 |
| Verdict : |
This is the worst hosting service. I had an account with them and it is the worst customer service, the platform is slow, lack of support, etc. I also have an account with godaddy and I can appreciate the difference. This is the last time in my life that I will use 1and1. They also charge you without notices and their personnel is rude and unprofessional. |
| Submitted By : |
Carlos |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
71.243.98.29 |
| Add new response or edit existing response |
| Date Submitted : |
July 29th, 2008 |
| Length of time hosted by this company : |
More than 3 years |
| Overall Rating : |
1 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
1 out of 5 |
| Pricing : |
1 out of 5 |
| Verdict : |
1and1 had the worst customer service imaginable. People are not technical and follow typical off-shore support scripts. Their billing department is incapable of handling finances in a professional manner. They have a screwed up policy and wont go the extra mile to help you even after they have screwed up.
Don’t bother giving them your real address or phone number. They will only use your email address. And (as I found out) if its wrong would rather send your account to collections than call or mail you.
The 1and1 web site is extremely poor compared to other hosters.
I’ve experienced most of what other reviewers have complained about. I’ve moved my domains and hosting over to GoDaddy where I have had other accounts and am very happy with there.
1and1?..DONT DO IT!
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| Submitted By : |
1and1 Sucker |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
64.234.241.238 |
| Add new response or edit existing response |
| Date Submitted : |
July 27th, 2008 |
| Length of time hosted by this company : |
1 - 3 years |
| Overall Rating : |
2 out of 5 |
| Reliability : |
1 out of 5 |
| Support : |
2 out of 5 |
| Pricing : |
3 out of 5 |
| Verdict : |
1and1, has the worst customer service
and worst technical department
My site is down for the last six days and no one could provide and no one could provide answer to it.
I have never seen a poor site hosting service than 1and1
I wish I had hosted my site to a different company.
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| Submitted By : |
Siva Nara |
| Submitted From : |
Web Hosting Jury
|
| Submiter IP : |
68.45.55.19 |
|
