Although the price was appealing, the amount of downtime was simply unacceptable. I used FrozenWebHost for four months (7/2006 to 11/2006).
During the first week, they transferred my account to a new server. It was several days before things were running correctly and all my webmail settings were lost.
During the following months there were several occasions where I could not access my account for extended periods (more than 6 hours). I wasn't too upset about these because things were working the next morning.
During the last 10 days of my service there were TWO outages that lasted MORE THAN 24 HOURS (11/2/2006, 11/9/2006) These were due to some sort of vulnerability caused by another customer's account (or so they say). I was told several times during the 24 hour periods that my site would be up and running shortly and that they just needed to restore accounts from backups. All said and done the data restored was almost a week old (second restore dated back to 11/1/2006) and since I use Webmail, I lost all email during that period and any email that should have come in during the 24 hour down time. I also had to contact them several times just to get their webmail program running again.
The only saving grace of this company is their swift response to support issues. I commend them on keeping their customers in the loop, but they need to devise a better backup and disaster recovery plan that doesn't involve downtime measured in days. Since my data and email is far more important than customer service response time, I am moving to another host.
Submitted By Chris
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